How can I clear an invoice when I recieved payment before the invoice was generated?

How can I clear an invoice when I recieved payment before the invoice was generated?
I usually send invoices on a monthly basis—at the start of the month, billing for all the previous month’s work on one invoice. One customer paid me at the times of service, and I entered those payments as usual, but there was no invoice they applied to since I hadn’t generated it yet. At the start of the next month, I generated my invoices as usual, including one for this customer, but that invoice # still shows as red even though the customer’s balance is $0.

In the recieve payments section, I tried checking the invoice these payments should apply to, but it says:

"You need to delete this payment from the deposit before you can delete or edit its name or amount.”

How can I mark this invoice as paid and how should I handle situations like this in the future?

When you are Already Paid, you use Sales Receipt and list the same thing here. There is no need for an invoice. You already got paid. Invoice = they are charged and won't pay until later. Sales Receipt = they are charged And they paid, already. You could Get rid of that invoice, get rid of the Receive Payment, and make a Sales Receipt.

"You need to delete this payment from the deposit before you can delete or edit its name or amount.”

When you created the invoice, there is a Credit available, to apply to the invoice. Or, go back to that payment and Now you can apply it to the invoice that shows now, because now, it exists.

This diesnt work if the money was deposited when it was received,  before the invoice was generated, even though the customer account shows the credit, because by selecting "receive payments", it includes it as a deposit to be made.  And it was already deposited, it's not another/new payment.

 

Why can't Apply Credits work when creating the invoice, since the customer shows a credit balance on their account???

 

Bobbi

 

 

 

 

 

Open the deposit and change the account to AR. Go back to the invoice and apply the credit. The deposit should show up. Now you can link them. Hope it helps.

I need a number to contact QuickBooks about an invoice they sent me

We're glad to have you here, @GinaAn.

 

I want to ensure this is taken care of, but I need more information to make sure we're on the same page. Are you referring to the subscription fees for QuickBooks Desktop? If so, you can visit the CAMPS website to check the invoice you received.

 

Also, here's how to get our Customer Support Team to help you further with this:

1. Go to the Help menu and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Select Get a callback.

Please check our support hours to ensure that we address your concerns on time: Support hours and types.

 

I'm also adding this article to know more about managing QuickBooks Desktop account: Manage your QuickBooks Desktop subscriptions and services.

 

Feel free to drop a comment below if you're referring to something else or if you have any other questions. I'll be right here to help you out. Have a great day!