How do I import a Custom Invoice Template to QB Online without a 2nd blank page being printing. I've removed footers, changed margins, etc.

Short Desert Guy · ‎July 05, 2020

I imported a Word docx successfully. The template works, but a 2nd blank page is added every time.

MaryLurleenM · ‎July 05, 2020

Hello there, Short Desert Guy,

There might be blank fields included on the imported template. You'll want to delete the imported file. Then, try to import again. On the mapping screen, check for fields that might have been added or blank.

Furthermore, when you import the template, the last part provide a preview. Check if there's a second page showing.

If the error persists, I recommend contacting our QuickBooks Online support to check your account. Here's how:

Click the Help icon, and then Contact Us.
Enter invoice template.
Click Let's talk.
Select either Message an Agent or Get a callback.

Here's an article for more information: Import custom form styles for invoices or estimates.

Stay in touch with me if you have other concerns.

View solution in original post

MaryLurleenM · ‎July 05, 2020

Hello there, Short Desert Guy,

There might be blank fields included on the imported template. You'll want to delete the imported file. Then, try to import again. On the mapping screen, check for fields that might have been added or blank.

Furthermore, when you import the template, the last part provide a preview. Check if there's a second page showing.

If the error persists, I recommend contacting our QuickBooks Online support to check your account. Here's how:

Click the Help icon, and then Contact Us.
Enter invoice template.
Click Let's talk.
Select either Message an Agent or Get a callback.

Here's an article for more information: Import custom form styles for invoices or estimates.

Stay in touch with me if you have other concerns.

AlexV · ‎November 06, 2020

Good day, ehurtado.

Though we can import a customized form, it's only applicable to invoices and estimates.

QuickBooks Online can only generate a packing slip, which is similar to the delivery order. Also, it uses the design from the Standard (Master) form style in printing it.

Go to the Sales tab and then select Customers.
Click on the customer's name. From the Transaction List tab, click on the sales receipt or invoice for which you want to print the packing slip.
Select Print or Preview and choose Print packing slip.
From there, a PDF file will open for you to print or download.

You'll want to check these links for additional info:

I'll be here if you have more questions. Stay safe!

joerushingplumbing · ‎June 02, 2021

THERE IS ONLY ONE PAGE IN PREVIEW. DID EVERYTHING YOU'VE LISTED. STILL A SECOND PAGE.

Giovann_G · ‎June 02, 2021

Hi there, joerushingplumbing.

I'd be glad to join the thread and help you remove the blank page.

As mentioned by my colleague, there might be blank fields include on the imported template. You can remove the imported template. Then, let's set a limit to your imported file to only one page. I'll show you how.

Open the imported file.
In the Quick Access toolbar at the top of the word window, select Customize Quick Access Toolbar and choose More Commands.
Under the Choose commands from, click All Commands.
Scroll down through the list of commands until you find Shrink One Page.
Click Shrink One page, then hit the Add button.
Select OK.

Once done, just click it to shrink to one page.

If the issue persists, I'd suggest reaching out to our Support Team. They have the tools to do screen sharing and check the root cause of this.

Feel free to review these guides for more insights:

Add a comment if you have further concerns about importing templates. We're here to back you up 24/7.

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How do I import a Custom Invoice Template to QB Online without a 2nd blank page being printing. I've removed footers, changed margins, etc.