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Level 1

How do I update my phone number in account and settings? When I enter the updated info and hit submit I get a popup wanting to send a text or call to the old number.

I no longer have the number that it is trying to text.
4 Comments
Moderator

How do I update my phone number in account and settings? When I enter the updated info and hit submit I get a popup wanting to send a text or call to the old number.

I'd be pleased to walk you through how you can update your phone number, keith52.

 

You can change your phone number through the Intuit Account. Here are the steps to complete the process:

 

  1. On your QuickBooks Online account, click the User icon at the upper right corner and select Manage your Intuit Account.
  2. From the INTUIT ACCOUNT, click Sign in & security.
  3. Go to the Phone section.
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  4. Tap the Change link.
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  5. Add the new Phone number and enter your Password.
  6. Hit Save.
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You can also log in directly through this link: https://accounts.intuit.com/index.html. I recommend visiting this link: Account Management. These will provide links about managing your QuickBooks Online account, income, expenses, inventory, and running reports.

 

Let me know how it goes by leaving a reply below. I need to make sure you're able to update your phone number or if you have any other QuickBooks concerns. I'll be around to help if you need further assistance. 

Moderator

How do I update my phone number in account and settings? When I enter the updated info and hit submit I get a popup wanting to send a text or call to the old number.

Hi, keith52.

 

Hope you're doing great. I wanted to see how everything is going about the updating phone number you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

Level 1

How do I update my phone number in account and settings? When I enter the updated info and hit submit I get a popup wanting to send a text or call to the old number.

Hello, thanks for getting back to me. Unfortunately, the advice given, while correct was not effective. I attempted to change the number on the account and settings page but when I enter my new phone number and hit submit the popup box tries to send a text or call to my previous number to verify. I no longer have the previous phone number. 

Moderator

How do I update my phone number in account and settings? When I enter the updated info and hit submit I get a popup wanting to send a text or call to the old number.

I appreciate you for getting back to us, keith52.

 

The system will send a code to the registered number to verify and secure your account. Since you no longer have the old phone number, you can reach out to our Phone Support team. This way, an agent will guide you on how you can register the new one.

 

You can reach out to them by clicking the ? Help icon.

 

Also, if you want to know more on how you can manage your QuickBooks account, you can save this reference: QuickBooks Online Account Management.

 

I'll be around if ever you need help. Keep safe!

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