Hi there, @cameron-growthma.
Good to see you here in the Community. When you say "deal with a dispute", may I know what specific goal you're trying to achieve? Any additional information will help me make sure that I can provide you with the best resolution.
You can click the Reply button below to leave a comment. I'm looking forward to hearing from you soon.
How do I submit documents to back up my service I provided. They said I did not provide the service. It is not user friendly to figure out. Said they will send an email. They did not. Stripe sends an email quickbooks does not.
Hello there, @cameron-growthma.
Thank you for sharing more details about your concern in QuickBooks Online. Let me help you get the support you need to resolve the dispute.
The Community is another available source for support other than phone or chat. However, since this is a public forum, I'm unable to check the reason why you're unable to receive an email from QuickBooks.
I suggest speaking to one of our representatives by requesting a callback. This feature is an easier and faster way for users to contact support.
One of them will be able to take over and provide the necessary instructions for you to submit the documents. Here's how you can reach them:
Additionally, I've included an article you can use to know more about the support hours and types for each QuickBooks product: Support hours and types.
Feel free to hit that Reply button if you have any other questions. Have a great day ahead.
Thanks for getting back to us, @cameron-growthma.
Allow me to chime in and share additional details about the dispute/chargeback in QuickBooks.
When a customer disputes a charge with their bank or credit card company, the financial institution notifies QuickBooks Payments. Then QuickBooks checks for credits to the card when the chargeback is received.
If you didn't give a credit, or we can't match the credit to the chargeback. The credited amount, plus a $25 fee, is then debited to you, the merchant. This fee is not a penalty. It's used to cover related costs.
When this happens, we'll email you about chargeback notices or retrieval requests. This way, I'd suggest contacting our Customer Support Team. They can give you clear instructions about the process and help you from there. Just follow the steps shared by my colleague AlcaeusF on how to contact us.
You can also check out these articles for further reference:
I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.