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Level 1

How do you get a QuickBooks Support Manager to follow up with Support. The technicians can't seem to do their jobs after multiple phone calls. On with one now.

Poor support. How do you get to a manager?
2 Comments
QuickBooks Team

How do you get a QuickBooks Support Manager to follow up with Support. The technicians can't seem to do their jobs after multiple phone calls. On with one now.

This is not the service we want you to experience, @toddbakerjr.

 

I understand the impact of any delay in resolving your concern. That being said, let me guide you in scheduling a callback through the Help icon and request for a manager to call you.

 

Here's how to contact them:

  1. Click on the Help button.
  2. Select on Contact Us.
  3. Enter your concern on the How can we help box.
  4. Click on Continue.
  5. Choose to Get a callbackundefined
  6. Enter your contact information. 
  7. Click on the Call me button. undefined

Just a heads-up, we've made changes to our operating hours. You can request a callback from one of our representatives or use our live messaging option from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturdays. You can read through this article to learn more about the schedule of our available support: Support hours and types.

 

I'm also taking notes of your experience and improve our services in the future. Keep me posted on how your call goes by leaving a comment below. I'll be here to help in any way that I can.

QuickBooks Team

How do you get a QuickBooks Support Manager to follow up with Support. The technicians can't seem to do their jobs after multiple phone calls. On with one now.

Hello there, @toddbakerj.

 

I'm here to make sure that your concerns are addressed. Were you able to get a hold of one of our Technical Support managers using the steps I've shared?

 

 I can provide further assistance if you encounter any issues with this. Wishing you all the best.

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