How do you tolerate the miserable customer support of Intuit? This sucks and it's Saturday and my employees want to get paid and I don't know what the hell is going on

It isn't the kind of experience that we want you to come across, capheightsvet.

We know how important it is to be able to pay your employees on time.

As of now, we are still investigating what causes this issue. For now, your employees will receive their paychecks on Monday.

You can also visit our Status page for an update about this matter.

We appreciate your understanding while we are working to fix this one the soonest.

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@capheightsvet wrote:
I'd switch to some other company if there was one.

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Many options in the market. Do you need help?

I agree QB support sucks big time.  I have been on chat support with them for an hour and have had to restart 3 times because they disconnect me.

I have an issue with QB online bill pay not working.  I have it set up properly and connected my bank.  When i write checks it gives option to print later or send online.  I choose online and save but nothing happens. I cant find anyone to help me.

Hi there, catroc.

I know that this hasn't been easy for you. I can send feedback about your experience with our chat supports. We'd like to have this opportunity to better help you in a timely and efficient manner in the future. That said, I want to make it up to you by making sure that you'll be able to pay your bills online.

Unresponsive pages and unusual behaviors are mostly caused by the accumulated cache in the browser. To isolate this issue, you can try logging into your QBO account using a private or incognito window. This mode doesn't save site data and browsing history. Feel free to use these shortcut keys:

• Press Ctrl + Shift + N for Google Chrome
• Hold Command + Shift + N for Safari
• Press Ctrl + Shift + P for Firefox & Microsoft Edge

Once you're in, open the check then send it again. If it's now working well, close the incognito window and then go back to your regular browser. Next, clear its cache to delete the junk files and enhance your browsing experience. Switching to other supported browsers can also help resolve this issue.

Aside from the Send online option, you can also use the Pay Bills Online functionality to pay your bills in the meantime. I'll show you how:

1. Click the + New button.
2. Select Pay Bills Online.
3. Tick the checkbox of the bills you want to pay, then hit Next.
4. Review the payment information.
5. Select Submit payment to process your scheduled payments.

In addition, here are some articles that you can read to help manage your bills and payment checks:

• Cancel a bill payment
• Void a bill pay payment
• Remove, add, delete bills

Just add a comment below if you have any other concerns or questions. I'll always have your back.

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@catroc wrote:

I have an issue with QB online bill pay not working.  I have it set up properly and connected my bank.  When i write checks it gives option to print later or send online.  

 

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@catroc 

Open a separate bill payment account of this app for free to integrate with your QBO and compare both of them.

https:// melio.grsm.io/quickbooks

Thank you for your response but i am not on QOL i am Quickbooks Pro Plus desktop.

Thanks for getting back to us, @catroc. 

Since you're using QuickBooks Desktop, we can run the Verify tool to identify any data issues within your company file. 

Then, the Rebuild tool will self-resolve the issue. You can follow the steps provided by Tori B in running the verify and Rebuild Data tool.

If you get the same result, I'd suggest reaching out to our Customer Support. They can conduct a screen-sharing session to take a closer look at the issue. You can follow the steps below on how to reach us:

1. Click the Help menu, then click the QuickBooks Desktop Help menu and select QuickBooks Desktop Help.
2. Provide some information about this concern on the search box.
3. Click the Contact Us link at the bottom of the window. 
4. You'll now be provided with a few support options.  
5. Select Get a call to arrange a callback from a support agent. Or Start a chat to chat with them directly.  

Leave a reply below if you need further assistance. I'll be here to help. Take care and have a wonderful week!

You are kidding, right?  There IS NO option to get a call.!!!  That is what is so frustrating.  When i do as you suggested with Help-- Desktop Help all it does is open a page that searches for canned answers.

Thanks for following up with the Community, catroc.
 

You can request a callback using our online contact form. I'd be more than happy to guide you through the process.
 

Here's how it works:

1. Go to our QuickBooks Desktop Contact Us page.
2. Choose Pro or Premier in your Which edition? drop-down list.
3. Enter a description of what you need assistance with in the available text box.
4. Hit Continue.
   
5. Click Have us call you.
   
6. Enter your name, email, and phone number in their appropriate fields.
7. Select Get a call.
   

Once you're in touch with an agent, they'll be able to pull up your account in a secure environment, conduct further research into what's happening with your Send online option, and create an investigation ticket if necessary.
 

Be sure to review their support hours so you'll know when agents are available.
 

If there's any questions, I'm just a post away. Have a wonderful day!

Other options like what? 

Hi there, RedRockRobert.

I can assist you anytime here in the Community, and we can always support you 24/7 with the help of other Community backers and members.

If you'd like to switch to another company, you may want to visit our Quickbooks Apps store to find the right apps for your business needs. You can review the product and see its ratings and reviews as well. 

Here's how:

1. Go to the QuickBooks Apps store.
2. Type in the keyword in the Search field.
3. Choose an application to read its overview.
4. Click the Get the app now to process your order.

You can also visit our Help page for great articles you can read that may answer some of your QuickBooks-related concerns.

Stay in touch if you need assistance when working in QuickBooks. Simply click the Reply button and add a comment. I’ll get back to help and make sure you’re taken care of. 

@RedRockRobert 

What kind of "other options" do you need? To pay your bills or else?