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Level 2

How to invoice against an existing credit

I have a customer who has an existing credit balance with me. We've agreed that future work will be paid at half my normal rate via direct funds, with the other half applied against that balance until it is satisfied. I'd like these 'credit' line items to display on the individual invoices if possible.


How would I best set all this up in QuickBooks so that I may properly account for both new work and the credit balance, so that half of the billed subtotal shows on the invoice as having been applied to the balance? (Ideally, I'd be able to send him a monthly statement showing the current state of the credit—but if that's not possible I can live without it.)


8 Comments 8
QuickBooks Team

How to invoice against an existing credit

The Community has got your back, @InteXX.


I can share options so the credit will show on your customer's invoice. First, you can create a Service Item to record the customer's Credit Line. You'll need to change the Income Account where you record the credit line of the customer. Here's how:

  1. Go to the Lists menu and choose Item List.
  2. Click the Item drop-down arrow and select New
  3. Choose Service from the Type field.
  4. Enter the item name. Example: Customer's credit
  5. Select the account and then OKcredit1.JPG


Once done, add this service item on the customer's invoice with a negative value to reduce the payable of the customer while the income stays at it is. Let me show you how:

  1. Navigate to the Customers menu and choose Create Invoices.
  2. Add the items your customer purchased to you.
  3. Then, add the Service item for the credit and enter the amount in a negative value. credit2.JPG


For your reference, please visit this article: Give your customer a credit or refund in QuickBooks Desktop for Windows.


You can also create a Customer Statement that you can send to them to see the summary of their transactions. For the detailed guide, please check this link: Create a billing statement. 


Let me know if you need further assistance in handling customer's credits in QuickBooks. I'm always around to help. Have a good one. 

Level 2

How to invoice against an existing credit

This looks good, thank you.


I'm not comfortable marking it as the answer just yet, though, because I have yet to try it out. I've just discovered that I entered his series of payment transactions in different ways. They're all marked as cleared for the bank account reconciliations, so I've got a project/mess on my hands.


I'm going to have to go back and redo a lot of stuff before I can get to this.


I promise I won't forget you, though.


Level 2

How to invoice against an existing credit

I've been thinking about this.


I probably shouldn't enter the retainer payments directly on the customer's current invoice—as you describe—because they were made quite some time ago (years ago, in fact).


Also, I deposited the cash that he sent at the time into my bank account. So I'll need to record them as deposits so I can reconcile them against my bank statement(s).


Given these complications, how might I best address the situation? I still will need to produce an ongoing statement of invoices/charges/credits against the retainer.


FYI I've used up about half of the retainer, in terms of time spent on the current project. I mention this to highlight the need to spread these transactions across multiple invoices.


Please advise.





How to invoice against an existing credit

Thanks for posting here, @InteXX,


Joining the thread to share some insights about applying credits and payments to an old invoice. If you're not comfortable editing the sales transaction, you can instead use the deposit option for the credit and payment.


There are several options for you to handle this. First, you can use journal entries to do some adjustments with A/R balances. But we always recommend seeking help from an accountant to supervise the process.


Second option is using a deposit entry and mapping the payment to the Accounts Receivables. That way you can apply the payment or credits to the invoice without editing it.


If you want to consider this option, see the steps below:


  1. Go to the Banking menu and choose Make Deposits.
  2. Add the payment amount and map it to A/R. See this:
  3. Make sure to add the corresponding amounts.
  4. You can only apply the amount tagged in the A/R as the payment.


Let me know if there's anything else I can do to help you. Just mention me on your reply so I get notified immediately. Have a nice day!

Level 2

How to invoice against an existing credit

(Note: I don't have old invoices for his prior payments toward the retainage—they came as checks/cash and I deposited them in the bank immediately. They originate in QuickBooks as standalone deposit transactions.)


Your second suggestion seems the best way to go. But how would I link the deposit transaction to the specific new invoice, given that I'm assigning the entire A/R account in the Make Deposit dialog?


Jeff Bowman
Fairbanks, Alaska


Joesem M
QuickBooks Team

How to invoice against an existing credit

Thanks for getting back to us, @InteXX.


Let me chime in and share some insights, so you can link your deposit transaction.


Once you assign the transaction to the A/R account, you'll have to receive the payment. This way, you can link the deposit to the new invoice. Let me show you how.


  1. Go to the Customers menu and select Receive Payments.
  2. Select a customer from the Received From drop-down menu.
  3. Enter the amount received from the Payment Amount field.
  4. Fill in the needed information and click Save & Close.
  5. From the Payment Credit pop-up window click OK to save the transaction.


You can also refer to this article for more details: Receive and process payments in QuickBooks Desktop.


Once done, you can now open your new invoice and link your deposit transaction. Just follow the steps shared by my colleague above for the process. 


For additional tips about creating invoices in QBDT, you can open this link: Create an invoice in QuickBooks Desktop.


On the other hand, here's how you can learn more about the different ways you can track customer transactions in QuickBooks Desktop.


If you have any other questions, please feel free to leave a comment below. I'll get back here as soon as I can to help you again. Thanks for coming, wishing you a good one!


Level 2

How to invoice against an existing credit

But here you're talking about receiving the payment after making the deposit. That seems backward.


Can you clarify?


Jeff Bowman
Fairbanks, Alaska


QuickBooks Team

How to invoice against an existing credit

Let me point out some things on how you can link the deposit transaction to an invoice if you have already assigned the entire A/R account in the Make Deposit dialog, InteXX.


You can treat it as retainers. You'll have to make sure that you've set up an account so you'll be able to accept upfront deposits or retainers. To create one, you can follow the steps below.

  1. From the Lists menu, select Chart of Accounts.
  2. In the Chart of Accounts window, right-click and select New from the pop-up menu.
  3. Select Other Current Liability as to the account Type.
  4. Enter a name for the account (for example, Upfront Deposit) in the Name field.
    Note: You should set up the account with a zero opening balance unless you are tracking existing upfront deposits or retainers.
  5. Click Ok.

Once done, create an item to use so you can record upfront deposits or retainers. Please go to Step 2 of this article for the detailed steps: Manage Upfront Deposits or Retainers.


Next, you can create a journal entry to apply the credit to the A/R account. You'll also want to run specific reports in QuickBooks Desktop to know where your company stands. Here's an article that you go over: Understand Reports.


Fill me in and keep in touch if you have any questions about invoicing to existing credit. We're here to help you if you have any other concerns.

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