Did not work for me.

It is June 2024, has there been a resolve to this issue yet?

It is now June 2024, has anyone found a fix?

I'm here to share details about the needs attention alert on your invoices, @Coolit.

The needs attention alert is a sign that the payment link to the invoice has some issue that needs to be addressed. It cannot be removed directly until the underlying issue is resolved.

To remove this alert, we'll have to unlink the payment to the invoice, create a Journal Entry (JE), and link the JE to the unapplied payment. Allow me to elaborate further.

First, let's turn off the automatically apply credits in the settings for the unapplied payment to not apply.

1. Go to the Gear icon and select Account and settings.
2. Choose the Advanced tab and click Automation.
3. Toggle off the Automatically apply credits button.
4. Click Save and Done.

Second, let's unlink the payment to the invoice.

1. Go to Sales and select Invoices.
2. Click the invoice that has the needs attention message. An invoice summary will pop up.
3. Click the View payment link. This will route you to the Receive Payment page.
4. Untick the payments in the Outstanding Transactions.
5. Click Save and close. A message prompt will appear. Click Yes.

Third, let's create a JE for the payment to be returned to the bank.

1. Go to +New and select Journal entry.
2. Choose Accounts Receivable (A/R) for the first line and the bank account you used for the payments for the second line.
3. Debit the payment amount to AR and credit it to the bank account.

Fourth, let's link the Journal entry with the unapplied payment.

1. Go to +New and select Receive payment.
2. Choose the customer in the dropdown.
3. Tick the JE we created and the unapplied payment in the Credits section.
4. Click Save and close.

After following the steps above, you can now manually record the payment for the invoice through the receive payment feature.

Additionally, you can refer to this article about personalizing your invoices: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Let us know if you have other concerns with your invoices. We'll be here to help you in any way we can.

Because the IRS really likes it when you delete invoices! This is idiotic. If the people at Intuit don’t think the IRS will review the audit log and question deleted invoices, they need some lessons in accounting. Also, we (as I’m sure many others do) close the books at month end. So any transactions with failed payments that overlap month end can’t be deleted anyway. The only correct and reasonable solution is for Intuit to add a checkbox to clear the alert. Why they refuse this solution continues to baffle me.

TWO YEARS LATER AND THIS PROBLEM HAS NOT BEEN FIXED. I HATE QUICKBOOKS BECAUSE OF THIS ISSUE.

TRUTH

DELETE THE PAYMENT!!

You don't have to delete the invoice! Delete the payment and replace it with a new one.

You still have to deal with the issue of the chargeback and possibly dummy invoices and second payments.

But delete the DEPOSIT.

Then delete the payment -- needs attention goes away.

Then create a new payment ... apply to invoice... create deposit... etc....

This problem has been going on since 2022 and still continues to be a problem in 2024. Why can't this be resolved?

That is an awful lot of work, for something that you could fix, so we didnt literally have to do 20 things

That doesnt work - quickbooks now deletes the payments themselves and issues the alert! That alert stays there forever!

For anyone who has spent half a day tearing their hair out over this (like I have, 4 calls to QBO help line later and still no resolution!), here is the solution I used that cleared the dispute message for a bounced payment:

1. When the bounced payment withdrawal is taken back out of the account, create an expense using the customer's name and the accounts receivable account to match to the withdrawal.

2. Change the payment that later bounced, to match to the new expense. The original invoice will go back to showing being due.

3. Once the bounced payment is resolved and final payment is made, match that payment against the original invoice. 

All four of these transactions show under the same customer and at this point the error message has disappeared, my BS and P&L are accurate, and I can finally go take a walk

Best of luck!