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Level 1

How to stop sending invoice reminders. I have it turned off and it keeps sending them. Slightly embarrassing.

I have it turned off in settings. It will send reminders to customers who do not owe yet or I know the status of their payment.
5 Comments
QuickBooks Team

How to stop sending invoice reminders. I have it turned off and it keeps sending them. Slightly embarrassing.

Thanks for sharing the details with me, @rhfullerton1.


I can imagine how this issue affects your business. I have some steps we can perform to isolate this issue.

 

There are times that the browser is full of frequently-accessed pages. Thus, it causes unusual behavior to your QuickBooks Online (QBO) account. To verify, let’s access your account on a private window (incognito).

 

Using a private window doesn’t store any data. Thus, this helps us determine if this is a browser cache issue. To start, you can follow these keyboard shortcuts depending on the browser you’re using.

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

Once logging in via a private window, try to check with your customer if they still get email reminders from you. If they haven’t, then I’d recommend clearing your browser's cache. This will delete all data and make your browser to function efficiently.

 

If the issue persists, try using other supported browsers. That way, we can see and check if this is a browser-integrated issue.

 

If you're still having the issue after performing the steps above. I’d recommend contacting our Support team. That way, you’ll be added to the list of affected issuers and be notified via email of any news and updates about the issue.

 

Let me also attach this article that you can read for future reference: Customize invoices, estimates, and sales receipts in QuickBooks Online. This link can walk you through the steps on how to add information to your invoice.

 

In case you have other concerns or questions about invoices in QBO, you can always get back to me by leaving a reply on this thread. I’ll be around ready to help you. Keep safe

Level 1

How to stop sending invoice reminders. I have it turned off and it keeps sending them. Slightly embarrassing.

The exact same thing is happening to me.  On Saturday a reminder was sent to a customer and I didn't send it and the send reminder notice is at off.  And again this morning to a different customer, and the invoice isn't even due yet.  Very embarrassing.  

QuickBooks Team

How to stop sending invoice reminders. I have it turned off and it keeps sending them. Slightly embarrassing.

Thanks for reaching out to the Community about this, LauraASH.
 

If you have any other users set up, it's possible they could be sending invoice reminders manually. This is done by finding the transaction and using your ▼ drop-down arrow next to Receive payment to select Send reminder. You'll definitely want to check with any user who has access to this part of your books.
 

In the event your employees aren't sending them, or you're the only user, you'll want to use the article my colleague provided to contact our Customer Care Team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

I've included a resource about managing users that might come in handy moving forward: User types & user permissions

If there's any questions, I'm just a post away. Have a fantastic day!

Level 1

How to stop sending invoice reminders. I have it turned off and it keeps sending them. Slightly embarrassing.

Exact same thing happening here. In 5 years have never adjusted a setting applying to repeatedly sending invoices to clients and now it is happening unexpectedly and sending invoices every other day.

QuickBooks Team

How to stop sending invoice reminders. I have it turned off and it keeps sending them. Slightly embarrassing.

Thanks for following this thread, HS10.


This isn’t the kind of experience I want for you. Let me share some information about the unexpected behavior in your invoice reminders.


There issue you’re currently experiencing is already reported to our engineers. They’re currently working to resolve the unusual sending of invoice reminders to customers as soon as possible.


We’ll have to make sure you’re looped into the progress of the investigation. That said, I recommend contacting our QBO Care Team to help you sign up to the list of affected users.  One of our specialists will gather your information in a secure space.


To reach them:

 

  1. Click on the Help icon at the top to open the QB Assistant window.
  2. Press the Talk to a human menu and enter the issue or topic.
  3. Next, hit I still need a human button to display the QB Assistant option.
  4. Click the Contact us link.
  5. Follow the on-screen instructions to complete the process.
  6. Pick the Messaging option to chat with an agent or Callback.
  7. Then provide the following number: INV-51047.

Let me also share the following article for future reference. It provides an overview of how to manage recurring manage: Create recurring transactions in QuickBooks Online.


Don’t hesitate to visit the Community again for any QuickBooks concerns. I’m always ready to help and make sure you’re taken care of. Have a good one.

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