I understand how important to view invoices, kmtalty.
Let me make it to you by providing steps to ensure your clients are able to view the sent invoices. The stored cache can affect the performance of QuickBooks which can cause unexpected behavior.
To start, I'd suggest opening an account via a private window. This will open QuickBooks in a clean slate and loads fresh data.
Here are the keyboard shortcuts:
- Mozilla Firefox / Microsoft Edge: Press CTRL + Shift + P
- Safari: Press Command + Shift + N
- Google Chrome: Press CTRL + Shift + N
Once done, open the invoice. f it works, I'd recommend going back to the regular browser and clear the cache. Alternatively, you can use other compatible browsers.
I've also included an article that'll help you personalize your invoice QuickBooks. This way, you'll be able to filter the details you'd like to see: Create invoices in QuickBooks Self-Employed.
If you need further assistance about handling invoices in QuickBooks, please post a reply below. I'm always here to help you out.