I am sending clients invoices directly through the QB Self employed app. They are saying they can't read the PDF file it is sending. How can I fix this?

I'll help you fix it, Wattwhite.

Let your client repair or update the Adobe or PDF reader. It will help them view the invoice you've sent.

I'll also add the article on how to create an invoice in QuickBooks Self-Employed as future reference. 

Get back to us if you have other concerns. Take care! 

I am having the same issue with clients not being able to read the invoices we send.  Your answer seems ridiculous...We need to have clients update their PDF reader?!  Shouldn't these invoices be universally readable?  

I understand how important to view invoices, kmtalty.

Let me make it to you by providing steps to ensure your clients are able to view the sent invoices. The stored cache can affect the performance of QuickBooks which can cause unexpected behavior.

To start, I'd suggest opening an account via a private window. This will open QuickBooks in a clean slate and loads fresh data.

Here are the keyboard shortcuts:

• Mozilla Firefox / Microsoft Edge: Press CTRL + Shift + P
• Safari: Press Command + Shift + N
• Google Chrome: Press CTRL + Shift + N

Once done, open the invoice. f it works, I'd recommend going back to the regular browser and clear the cache. Alternatively, you can use other compatible browsers.

I've also included an article that'll help you personalize your invoice QuickBooks. This way, you'll be able to filter the details you'd like to see: Create invoices in QuickBooks Self-Employed.

If you need further assistance about handling invoices in QuickBooks, please post a reply below. I'm always here to help you out.