I cannot get the server to allow access to "Checks". IS there anybody having same problem ?

Hi there, thomashall.

Can you share additional details about your concern? Are you getting an error when trying to create a check? We're asking these questions to make sure that we're giving you the correct steps and information to sort this out.

Please reply to this thread to share details. We'll get back to you as soon as we receive additional information.

Yes. The error is shown in the attached screenshot. “ Somethings not working. Try refreshing the page and check back” This problem has persisted 3 plus days now. It would let be even get to a point to create a check. Apparently this posting system won't let me upload a PNG 

Here is the image 

It would not even  let me get to a point to generate a check.... !!!!!!

I cannot open Checks nor Received payments from the Recent lists. 

I recognize the importance of being able to access Check and manage payments seamlessly in QuickBooks Online (QBO), Thomas. Let’s work together to resolve this issue so you can get back to business with ease. 

To troubleshoot the error you've encountered, let's begin by accessing your account in your browser's incognito mode. This will help us determine if an outdated cache in your browser is causing the error preventing you from generating, opening checks, or receiving payments from the RECENT SEARCHES or TRANSACTIONS lists. Please use the relevant keyboard shortcuts based on your browser type.

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If this fixes the issue, proceed to clear the browser's cache this process will help the program run optimally. Additionally, I recommend using other supported browsers to ensure everything works as expected.

If the issue persists, I suggest contacting our QuickBooks Online Support team. Our team of experts possesses the knowledge and tools to assist you in troubleshooting and resolving this issue effectively. If needed, they can also create a support ticket for further investigation. Once added to the affected users list, you will receive an email notification when the issue is resolved.

Moreover, you can go to Check Detail report by following the steps in this article: Run reports in QuickBooks Online.

Let me also add this article to help you if you want to learn how to record voided checks in QBO: Record voided checks in QuickBooks Online.

Don't hesitate to reach out to us if you have further questions about managing checks in QBO. The Community is always available to help you. Keep safe.

I tried the clearing of Cache as mentioned, but did not work.

I tried a different browser, and it did work. !!!!!

I will go back to Safari and look further for clearing addtional items needed for cache and search for other blocks that may be present. Thank you for your help. 

Still not working in safari. 

Let me help you fix your related check issues, Thomas.

Accessing checks that include creating them as transactions doesn't have specific requirements in QuickBooks Online (QBO) and should be easy and accessible.

Therefore, the behavior showing on your end is odd. Since the troubleshooting steps provided by my colleague didn't fix the issue, I recommend contacting our support team so they can take a look at what is happening and investigate further. They have the tools to pull up your account in a secure environment. 

1. Sign in to your QuickBooks Online company.
2. Go to the Help (?) icon.
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.

Additionally, QuickBooks provides several reports that cater to your business needs and lets you see who among your vendors pays bills, makes purchases, or transfers funds. Please check this article on how to customize them for more details: Customize Reports in QuickBooks Online.

Drop your reply below if you need further assistance with checks. We're always right here to get you covered.