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ghreedarthur
Level 1

I changed my email address in my account months ago. However, all my emails about billing, updates, etc., are going to the old account. Why?

 
9 Comments 9
AlexV
QuickBooks Team

I changed my email address in my account months ago. However, all my emails about billing, updates, etc., are going to the old account. Why?

Good day, ghreedarthur.

 

We need to make sure that you successfully your email address. You'll want to follow these steps:

  1. Go to the Gear icon and select Intuit Account. This opens the Intuit Account Manager.
  2. From the Sign in and security tab, select the Email Address section.
  3. Make your changes.
  4. When you're done, click Save.

I've added this link for your reference on how to change your email, user ID, or password for QuickBooks Self-Employed. If the emails are still being sent to the old email address, please reach out to our Customer Support Team. That way, they can further check it and see the cause of this behavior.

 

Leave a comment if you have more questions. Have a great day!

ghreedarthur
Level 1

I changed my email address in my account months ago. However, all my emails about billing, updates, etc., are going to the old account. Why?

Yes, as my original comment says: I already changed my email in my account MONTHS ago. It says the correct email now, when I log in. It just doesn't actually send anything to that account. It's still using my old email. 

AlexV
QuickBooks Team

I changed my email address in my account months ago. However, all my emails about billing, updates, etc., are going to the old account. Why?

Thanks for the reply, ghreedarthur.

 

I understand that you really want all the emails to be sent to the updated email address. I suggest contacting our Customer Support Team so they can take a look at it and so they can fix it as soon as possible.

 

I'll be here if you have other concerns. Stay safe!

1099jlh
Level 1

I changed my email address in my account months ago. However, all my emails about billing, updates, etc., are going to the old account. Why?

Why is it that every time there is challenge with the software your clients have to call support?  Quickbooks is sending emails to my old email address - seems like this a problem on your end, not mine.  Any additional insight to have you make this correction is welcome.  Thank you.

Angelyn_T
QuickBooks Team

I changed my email address in my account months ago. However, all my emails about billing, updates, etc., are going to the old account. Why?

Hi, @1099jlh.

 

I appreciate your feedback about this issue. I'm here to help you today and ensure emails and updates from QuickBooks are sent to your new email address.

 

Once the email information associated with QuickBooks or Intuit account is updated, the system should automatically detect the new address and send emails to that email account.

 

Since you're getting emails to your old email, I would suggest checking out the address added on your Intuit Account following the steps instructed by AlexV above. If it needs to be corrected, input the accurate email from there. However, if it's the new email account, I suggest reaching out to our Support Team. I'd love to check this further for you but for the security of your account and information, I cannot display your personal details here on the public forum. Our live representative has extra tools to review your account and email address securely.

 

For the support's contact information, you can open this link: Contact QuickBooks Self-Employed Support.

 

Moreover, you can open this article to learn more about changing your email, user ID, or password for QuickBooks Self-Employed.

 

Please feel free to get back to me here for any additional questions with QuickBooks. I always have your back. Keep safe!

SCA1757
Level 1

I changed my email address in my account months ago. However, all my emails about billing, updates, etc., are going to the old account. Why?

I am having the same issue. I have updated my new email to my account, however messages are still going to my old email. ughhh

SCA1757
Level 1

I changed my email address in my account months ago. However, all my emails about billing, updates, etc., are going to the old account. Why?

I am having the same issue. I updated my new email to my account, but all email are still being sent to the old email...

ShiellaGraceA
QuickBooks Team

I changed my email address in my account months ago. However, all my emails about billing, updates, etc., are going to the old account. Why?

Thanks for joining us here, @SCA1757.

 

I have some information about updating an email address. Let's check to see if your email address is already updated in our portal. It's one way to verify if the changes were saved or not. Let me guide you how.

 

From Intuit Account Manager:

 

  1. Sign in to Intuit Account Manager. Use your QBSE sign-in info.
  2. Select the Sign in & security menu.
  3. Choose the User ID, Email Address, or Password section.
  4. Make your changes if needed.
  5. When you're done, click Save.

 

From CAMPS:

 

 

  1. Go to https://camps.intuit.com/.
  2. Sign in with your Intuit Account info. 
  3. Select QuickBooks Self-Employed. Then, verify your email info.
  4. Click Save.

 

If an email address is updated on our website, I suggest contacting our Customer Care Support. This way, we can create a case number for you and investigate further. You can use this link to reach out: Contact QuickBooks Self-Employed Support.

 

Feel free to also browse this link here if you need help with other tasks in QBSE. It has topics with articles that'll guide you along the way.

 

Drop a comment below if you have follow-up questions or concerns with your account. I'll be happy to answer them for you. Take care and stay safe.

ghreedarthur
Level 1

I changed my email address in my account months ago. However, all my emails about billing, updates, etc., are going to the old account. Why?

This is STILL happening to me. After I did all those things: spent forty-five minutes on the phone with customer service after doing all the other things you suggest here, and yes, it's still happening. ALL my billing emails still go to the old email.

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