Good morning, barnardlandscape. I'll help check why your customer isn't seeing this transaction on their end.
You mentioned creating a sales receipt and implied that it was used to charge their card or bank account. If you charged a card using a QuickBooks Payments account, you can check the status in your Merchant Service Center. Here's how:
1. Go to the Gear (⚙) icon, then Account and Settings.
2. Open the Payments tab.
3. Hit the Manage details button.
4. In the blue navigation bar, move your cursor over Activity & Reports to display a drop-down menu.
5. Click Transactions.
6. Use the search filters to find the one you're looking for. Once located, you'll be able to review it's status.
In the event it was done as an ACH, these types of payments can take up to five business days to fully process. This could explain why your client doesn't see it yet. When eChecks decline, a reject code is provided by the customer's financial institution. Some codes, such as R03/R04 (No Account/Unable to Locate Account), won't be visible on your customer's end because if this occurs it wouldn't had ever successfully reached their bank account since invalid details were entered. You can rest assured that if a rejection happens, Intuit will email you to notify of what's going on.
You'll also want to think back to when you created the sales receipt. When filling one out, a user can select a Payment method and enter the relevant details. If created without a payment method attached to it, there won't be anything to charge and only the record will be entered into your books.
The customer can also always check with their bank to be sure. Financial institutions can see most declines and make customers aware of what's occurred. As mentioned before, some reject codes won't be visible on their account if it's an ACH transaction.
Here's a few resources about processing transactions which may come in handy:
If you have any other questions, I'm just a post away. Have a wonderful day!
