Let me provide a few information about your customer payment so you'll find out why you didn't receive the funds, Eric.
We deposit your funds within five business days after your first payment. The first few deposits take a bit longer while we are still in the process of setting up your merchant account. After that, payments will be deposited quickly and will take within two business days.
You can check your deposit speed in the Merchant Service Center to see when a deposit was made. To do so, follow the steps outlined below:
- Sign in to the Merchant Service Center.
- Select the Activity & Reports tab and then All Statements.
- Find your most recent statement and select View.
- Enter the last 4 digits of your Tax ID number.
- View the Date in the Activity Summary. This is the date the deposit was made
Also, you'll receive an email from Intuit if you have issues with your customer payments like bounced checks. Check your email settings if you didn't receive an email from us.
However, if confirmed that you didn't receive it, I recommend contacting our Merchant Services Team so they can double-check if the payment made was successful. They have the tools to pull up your account in a secure environment.
Additionally, QuickBooks Self-Employed calculates your federal estimated quarterly tax payments so you'll know what to pay each quarter. To know more about this, read this article for reference: Pay Federal Estimated Quarterly Taxes in QuickBooks Self-Employed.
Reply below if you need anything else about your customers' payments. We're here to cover all your concerns.
