Since Community is an open forum page that everyone can access, I don't want your details to be posted here directly. I recommend contacting our QuickBooks Online Support Team. This way, you can get an explanation of your question. They can also walk you through with the steps to resolve this issue.
To contact support:
Go to theHelpicon, then click onContact Us.
Enter a brief description of your concern, then clickLet's Talk.
There are options provided on how to contact support, please selectGet a callback.