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Level 1

I have an invoice that I need to receive payment against, but I cannot get it to appear to receive against.

I can select the invoice on the All Sales screen and click on the receive payment but when it goes to the next screen the invoice disappears and another invoice appears. Search does not work either.
3 Comments
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QuickBooks Team

I have an invoice that I need to receive payment against, but I cannot get it to appear to receive against.

I'd be glad to help receive your invoice payment in QuickBooks Online, @SeanPe.

 

We can perform some steps to fix this. There are times that the browser is full of frequently accessed pages, thus causing some unusual responses. Let's log in to your account using a private browser.

 

Here's how: 

  • Ctrl + Shift + N for Google Chrome
  • Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
  • Command + Shift + N for Safari

Once signed in, let's get back to the All sales tab and click the Receive payment option. If it works, go back to your default browser and clear its cache and cookies to refresh the system. If the issue persists, I'd recommend using other supported browsers in accessing the tab.

 

You can also personalize your invoices in QBO. Please check this article for the details: create custom templates.

 

I'm always around if you have further questions in managing your invoices. Have a pleasant day.

Highlighted
Level 1

I have an invoice that I need to receive payment against, but I cannot get it to appear to receive against.

That didn't work either.  The "other supported browsers" link you added just takes me to a page about system requirements.  I will just wait until tomorrow when I can get someone on the phone.

Highlighted
QuickBooks Team

I have an invoice that I need to receive payment against, but I cannot get it to appear to receive against.

I can provide additional steps to isolate the invoice, SeanPe.

 

You have the option to use the Receive payment function from the + New section. Then, enter the name of the customer to see the outstanding invoice from there.

 

If you aren't seeing the invoice under the Outstanding Transactions section, the data in this entry is maybe damage.

 

You can create a new entry by copying the original invoice, then delete the old one. Let me show you how:

 

  1. Go to Sales from the left menu, then All Sales.
  2. Locate the invoice.
  3. Select the triangle icon under Action, then choose Copy.
  4. Click Save.
  5. Locate the old and delete it.
  6. Open the new invoice by clicking Receive payment, then record the payment.

If the invoice still doesn't appear, you can contact our Support Team to further isolate this behavior. 

 

Don't hesitate to comment below on how everything turns out. Just tag my name, and I'll get back to you.

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