I have several invoices linked to 1 estimate. All linked invoices are now marked PAID, when 3 of the 6 are NOT paid. When I look at Open Invoices, my open 3 dont show.

Hi primefivepaintin!

Try running the Open Invoices report. You should be able to see them in there if there are still unpaid. You can also search them under your customer's transaction list page.

Feel free to send an update after searching your invoices.

They are not listed under that report either. 

What's interesting is that all invoices deriving from an estimate showed paid on the same date, despite payment being received. As an example, Estimate for $10,000 had 5 invoices @ $2,000/each attached to it. Receiving payment for Invoice #1 for @$2,000 actually marked the other 4 invoices paid. 

Thank you for following up with us, @primefivepaintin.

I'm here to give you some insights about managing estimates and invoices in QuickBooks Online.

If the open invoices aren't showing up on your report, you can check them through the customer's transactions list. I can guide you on how.

1. Click on Sales at the left pane, then select the customer's name.
2. Go to the Transaction List section, then review your invoices from there.

On the other hand, all invoices will be marked as paid if they're all checked when recording a Receive Payment transaction. During the payment, make sure to pick only the invoice you want to close.

I've added these screenshots for your visual references.

For additional resources about invoices and recording payments, I recommend opening these links:

• Convert an estimate into an invoice in QuickBooks Online
• Record invoice payments in QuickBooks Online

Moreover, if you want to accept customer payments online, you can check out this article as your guide: What to do if customers can't pay their invoices online.

If you have any other questions while working with invoices or payments, please click the Reply button and leave a comment below. I've got your back and am always here to help. Keep safe always!

TY for your response. That is exactly how I've been managing QBO for over 2 years now; the strange thing that just recently surfaced was this issue. I discovered the issue on 01/07/21 when I went to the system to /complete a transaction - and to  my surprise, dated on 01/07/21, all these payments have been "received," - which is not the case. So, I opened QBO on 01/07 and the system showed that payments were rec'd on 01/07. 

You'll want to check the audit log, primefivepaintin.

You can use the Audit Log feature to see who recorded the payment. Here's how:

1. Go to Settings and select Audit Log.
2. Select Filter.
3. Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
4. Select Apply.

You can learn more about this feature in this article: Use the audit log in QuickBooks Online.

Please let me know if you have further questions.

When I click on the hyperlink for the detail on payment, it opens a view that actually shows a number of invoices Default checked. This actually is detailed in the memo area: "Created by QB Online to link credits to charges."

Interestingly enough, in addition to that - this page shows an OPEN BALANCE even though these aren't identified as "open invoices." 

Thank you for getting back, @primefivepaintin.

I can guide you on how you can connect with a representative that can help you review your transactions securely.

At this time, I recommend reaching out to our QuickBooks Support Team. This way, they can check and review the strange behavior of your invoices and payments.

To contact support:

1. Open your QuickBooks Online account, then go to the (?) Help icon.
2. Choose the Talk to a human option (then type it again when prompted).
3. When asked by the bot, enter a short description of your concern.
4. Select I still need a human.
5. Proceed with Contact us.
6. Click Let’s talk, then choose either Get a call or Start messaging. 

If you have the old Help menu interface:

1. Select Contact Us from the Help menu.
2. Type in a short description of your concern under the What can we help you with box.
3. Proceed with the Let's talk button.
4. Select either Start messaging or Get a call button.

For the support's business hours, I encourage checking out the details from this link.

If there's anything else you need help with QuickBooks, please let me know by adding a comment below. Have a good one!