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You've come to the right place, @deannaandes. I'm here to get that apply credits automation come to a halt right away.
These instructions will ensure your success:
Doing this will prevent QuickBooks from automatically applying credit to new invoices.
I've got some articles here to help you navigate this feature, and I'm sure you'll get the hang of it in no time:
Should you need any further assistance getting your tips straightened out, please don't hesitate to comment below. I'm always around to help. Wishing you success.