I’m sending customers email and they getting a letter type with the details
Thanks for dropping by the Community today, hectoraolivera.
This can happen when the Show full details email option is selected. You can choose the Show short summary in email so the customers will not get a letter with the details. Let’s go to the Online delivery section to configure the setup.
Go to the Gear icon at the top and choose Account and Settings under Your Company.
Navigate to the Sales menu to access the Online Delivery section and click the Pencil icon to view more details.
Tick the radio button for Show short summary in email and mark the box for PDF Attached (optional).
Press Save and Done to keep the changes.
There you have it. For additional resources, these links provide an overview of how to personalize sales forms and add account summary.