I'm trying to resubscribe so I can submit invoices but every time I go to submit the payment info the website gets stuck in loading. Does anyone know how to fix this?

Hey there, @userjoe-obrien.

Usually, when your internet browser fails to work, it might be a corrupted cache of data. The best way to solve this problem is to refresh your cache. It's a good idea to clear your cache from time to time because it protects your personal information. It also helps our applications run better on your computer.

Let's start by accessing your account through an incognito window to rule out the possibility of a webpage issue. 

You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Safari: Command + Shift + N 
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 
• Google Chrome: CTRL + Shift + N

If it's responsive, then I suggest going back to your regular browser and clear its cache.

Otherwise, you can switch to another browser if the same thing happens. This way, you can check whether this has something to do with your browser.

You'll also want to visit our Account management page to learn more tips on managing your QBO account.

Don't hesitate to comment below if you have other questions or concerns. I'm always here to help. Have a good one.

So I have tried to clear the cache, tried two other browser applications and tried two other devices with all of the same browsers with cleared caches and I still get stuck looking at the screen shown in the attached image with the loading wheel spinning forever.

I have tried cleared cache and three separate browsers on three different computers and I always get the screen shown in the attached picture with a loading wheel that never stops spinning regardless of how long it is allowed to continue for.

Hi there, userjoe-obrien. 

Thanks for posting in the Community, if you've tried the troubleshooting steps and haven't had any luck, I'd recommend reaching out to our support team, this is because they'll be able to dive into your account with you in a personal 1-on-1 setting to properly diagnose what's going on. To reach them, follow these steps:

Ask QB Assistant

QB Assistant is a virtual agent that gives you quick personalized answers. Ask general questions like "How much did I make this year?" or "How many business miles did I log?"

To open QB Assistant, follow the step for your device:

• Web browser: Select Assistant from the top menu.
• iPhone or iPad: Tap the + button on the dashboard, then select Ask QB Assistant.
• Android: Tap the chat bubble icon on any screen.

Once you're in, type a question or press and hold the mic icon to ask your question out loud.

Connect with us

1. Enter or say “Talk to a human.”
2. Choose a way to connect with us:
   • Post a question and get answers from tax specialists and other customers like you.
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Keep in mind, some options are only available at certain times.

If you need further assistance, feel free to post here anytime. Thank you and have a nice evening.