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moyamcollins
Level 1

I need different emails with different invoices. The last email is always the email that is sent. I have 300 invoices ready to send and need

 
5 Comments 5
JenoP
Moderator

I need different emails with different invoices. The last email is always the email that is sent. I have 300 invoices ready to send and need

Hi there, moyamcollins.

 

QuickBooks sends invoices and other sales forms through [email address removed]. For now, we're unable to send transactions using a different email address. 

 

If you're referring to sending the invoice to multiple email addresses, you can type in multiple email addresses separated by a comma and space in the Customer email field. You can also use the Cc (carbon copy) or Bcc (blind carbon copy) fields to add more address.

 

Let me share these quick guides with you for more details:

 

I'll be around if you need anything else. 

112020
Level 2

I need different emails with different invoices. The last email is always the email that is sent. I have 300 invoices ready to send and need

We are also having issues sending invoices to multiple addresses.  I tried your way of using a comma and a space in between email addresses, however, it Still comes back as 'undeliverable' for both addresses.  Prior to us upgrading to QB 2020, we always used a semicolon ; and a space between addresses and it worked fine.  Now the email address to the right of the semicolon comes back 'undeliverable' ... I called and had an agent walk me thru some other steps, none of them worked.  This is crazy that we can't email multiple addresses anymore :( Ugh

Rasa-LilaM
QuickBooks Team

I need different emails with different invoices. The last email is always the email that is sent. I have 300 invoices ready to send and need

Thanks for following this thread, 112020.


I appreciate all your efforts in trying to fix the issue when emailing invoices. Let’s perform another one to get the feature working again.


We’ll have to configure the email service to ensure you can send invoices in QuickBooks. Before proceeding, download the latest maintenance release. This will resolve any unexpected behavior you experience when using the product.


Also, make sure you’re using Outlook 2010 or newer and you have an Outlook email profile. Once done, you can start setting up the email.


Here’s how:

 

  1. Go to the Edit menu and choose Preferences.
  2. Tap the Send Forms menu on the left panel and select My Preferences.
  3. In the Send E-mail section, tick the radio-button for Outlook.

 

For more details, check out this article. It includes instructions on how to set up your secure webmail to work with the desktop program: Connect your email to QuickBooks Desktop.


Additionally, these resources outline the complete steps on how to resolve errors when sending invoices.

 

 

Don’t hesitate to post a comment below if you have any other concerns or questions. I’ll get back to help and make sure you’re taken care of. Have a good one.

112020
Level 2

I need different emails with different invoices. The last email is always the email that is sent. I have 300 invoices ready to send and need

Thank you for trying, but didn't fix the issue either. 

It sends just fine if it's only 1 email address.  Something must have changed in QB because we didn't have this issue in QB2018.  It started when we upgraded from QB2018 to QB2020 version.  It really sucks because it now forces us to send 2 or 3 SEPARATE emails, depending on the client.  

KlentB
Moderator

I need different emails with different invoices. The last email is always the email that is sent. I have 300 invoices ready to send and need

I appreciate all the efforts that you've exhausted just to get this working, 112020.

 

I can share another set of troubleshooting steps that will fix this issue. Some users were able to send their invoices by separating the email address using a semicolon without space.

 

If you've already tried it, you can update your QuickBooks Desktop to the latest release so you'll so you won't miss our security patches and updates. Here's how:
 

  1. Select Help from the top menu bar.
  2. Choose Update QuickBooks Desktop.
  3. Go to the Options tab, then select Mark All and then select Save.
  4. Head to the Update Now tab and tick the Reset Update checkbox.
  5. When you're ready, click Get Updates.

However, if you're still unable to send the invoices, I'd recommend running the built-in repair tool. It could be that some components of the program are damaged causing email delivery issues.

 

Additionally, here are some articles that you can read to help resolve common emailing issues and errors in QuickBooks Desktop:
 

I'll be right here to continue helping if you have any other concerns or questions. Assistance is just a post away.

 

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