Connect with and learn from others in the QuickBooks Community.
Join nowHello there, @kari-niemi.
Let me share some information about your customer’s credit card information.
In QuickBooks Payments, you can’t delete your customer’s credit card information. If your customer is no longer doing business with you, you can follow the steps below to avoid charging your customer’s credit card.
Here’s how:
You can also use this article for other ways of editing your customer’s credit card: Edit customer’s credit card information.
If you require any further information, let me know in the reply section below. I'll be glad to help in any way I can. Take care and have a wonderful day!
I tried the edit as instructed but it will not allow me to edit the actual cc # se below:
Hi there, kari-niemi.
I can share additional information about editing credit card information.
Please take note that the Edit button will only allow you to change the name of the cardholder, street address, and ZIP code. For the card number, you'll have to click the + Add link from the Credit Card Information window and then completely reenter the updated information. Here's how to do it:
I also recommend reading these articles to help better manage your customer's personal information:
You can leave a comment below if you have any other concerns or Payments-related questions. I'm looking forward to helping you out again.