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Level 1

I use QB online, and out of the blue today at 10am, late notices were sent to all of my clients...I'm not even in the office. Does anybody know what could be causing?

These clients are not late, and I sent normal invoices on Friday.
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QuickBooks Team

I use QB online, and out of the blue today at 10am, late notices were sent to all of my clients...I'm not even in the office. Does anybody know what could be causing?

We've also received a similar concern from other QBO users, Mark.

 

Please know that our engineers are already investigating this behavior and prioritizing it. However, we're unable to provide an estimated timeframe at this time. You can inform your clients about this to maintain their trust in your business.

 

I would also recommend contacting our Support on Monday from 6 AM to 6 PM PT. That way, they can link your account to the open ticket (INV-51047) for timely updates. They have the tools to do so.

  1. Click on Help and select Talk to a human.
  2. Search for something like payment reminders are prematurely sent to clients (INV-51047).
  3. Choose I still need a human.
  4. Click on Contact Us.

If you have other questions, feel free to go back to this thread. See more references for QuickBooks Online on the main support page.

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