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sara48
Level 1

I used to enter a bill, save it, and then pay it using the "pay bill" button on the top right. Now my "pay bill" button is "pay bill online", which I don't want to do.

 
Solved
Best answer July 07, 2020

Best Answers
RCV
QuickBooks Team
QuickBooks Team

I used to enter a bill, save it, and then pay it using the "pay bill" button on the top right. Now my "pay bill" button is "pay bill online", which I don't want to do.

Good day, sara48.

 

Yes, moving forward just use the "Mark as paid" button to pay your bills. Just go to the Expense Transactions page or go to the Pay Bills screen to make a payment.

 

billpay1.PNG

 

To give you more insights about managing your expense, check out this link: https://quickbooks.intuit.com/learn-support/en-us/expenses-and-vendors/07?product=QuickBooks%20Onlin.... From there, you'll see related articles in the Subtopics section.

 

The Community will always have your back if you need anything else in QuickBooks Online. Have a great day ahead. 

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7 Comments 7
RCV
QuickBooks Team
QuickBooks Team

I used to enter a bill, save it, and then pay it using the "pay bill" button on the top right. Now my "pay bill" button is "pay bill online", which I don't want to do.

Let me provide some information about the Pay Bills Online feature in your account, sara48.

 

It's possible you're using Online Bill Pay (powered by Bill.com) that enables you to pay your bills with Pay Bills Online feature. This also allows you to pay your bills online in a faster way by clicking the Submit payment to send your scheduled payments.

 

pay bills online.PNG

 

For more details about this one, check out these articles:

 

 

In Online Bill Pay, the option to Make Payments has been changed to Mark as Paid when paying bills. If you don't want to submit your scheduled payments and pay it directly in your account, just click the Mark as paid button in QuickBooks Online (QBO).

 

Just go to the Expense Transactions page, then choose a transaction you'll want to pay. Once done, click the Action drop-down button and select Mark as paid. You can also open the bill transaction and tick the drop-down arrow to select that option.

 

billpay1.PNG

 

Lastly, you can go to the Pay Bills screen to make a payment. Let me show you how: 

 

  1. Click the New Plus icon.
  2. Choose Pay Bills.
  3. Select the bills you'll want to pay by placing a check-mark on the box. 
  4. Press Save and close.

paybills1.PNG paybills2.PNG

 

To learn more about schedule payments in Online Bill Pay, check out this article: Understanding payment schedules in Online Bill Pay.

 

If you'll want to deactivate your Online Bill Pay, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. 

 

Here's how:

 

  1. Go to the Help icon on the top right. 
  2. Enter your concern in the search field.
  3. Choose Talk to a human.
  4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human
  5. Press Contact us.
  6. Tick Continue
  7. Choose Message an agent or Get a callback.

Fill me in if you need a hand with running your financial reports or any QBO related. I'll be here to help. Take care always.

sara48
Level 1

I used to enter a bill, save it, and then pay it using the "pay bill" button on the top right. Now my "pay bill" button is "pay bill online", which I don't want to do.

Sorry, I didn't explain that very well.  I don't want to use online bill pay.  Whenever I used to enter a bill, I could hit save, and then "pay bill" button on the top right.  It would let me pay that bill only.  A few weeks ago, that button changed to "Schedule online payment".  So I have to go out of the "enter bill" screen and click +, then pay bill.  It adds so many steps!  How can I get that button changed back?

 

Thanks.

sara48
Level 1

I used to enter a bill, save it, and then pay it using the "pay bill" button on the top right. Now my "pay bill" button is "pay bill online", which I don't want to do.

I think I figured it out, ironically one second after posting below.  So I want to use the "Mark as paid" button now?

RCV
QuickBooks Team
QuickBooks Team

I used to enter a bill, save it, and then pay it using the "pay bill" button on the top right. Now my "pay bill" button is "pay bill online", which I don't want to do.

Thanks for coming back, sara48.

 

The option to disable the Schedule Payment feature is unavailable in QuickBooks Online (QBO). You can pay your bills by clicking the Mark as Paid button.

 

You can also tick the Schedule payments online drop-down and choose Save and close or Save if you don't want to send your scheduled payments.

 

schedulepayment.PNG

 

To disable your Online Bill Pay (if you subscribe to it), it would be best to contact our Customer Support Team. Just follow the steps I've provided above.

 

I've got a link here that provides you with articles about managing vendor payments: https://quickbooks.intuit.com/learn-support/en-us/expenses-and-vendors/pay-expenses-and-bills/08?pro....

 

I'm just one click away if you need a hand with creating recurring payments or any QBO related. You have a good one. 

RCV
QuickBooks Team
QuickBooks Team

I used to enter a bill, save it, and then pay it using the "pay bill" button on the top right. Now my "pay bill" button is "pay bill online", which I don't want to do.

Good day, sara48.

 

Yes, moving forward just use the "Mark as paid" button to pay your bills. Just go to the Expense Transactions page or go to the Pay Bills screen to make a payment.

 

billpay1.PNG

 

To give you more insights about managing your expense, check out this link: https://quickbooks.intuit.com/learn-support/en-us/expenses-and-vendors/07?product=QuickBooks%20Onlin.... From there, you'll see related articles in the Subtopics section.

 

The Community will always have your back if you need anything else in QuickBooks Online. Have a great day ahead. 

profbookkeeper
Level 1

I used to enter a bill, save it, and then pay it using the "pay bill" button on the top right. Now my "pay bill" button is "pay bill online", which I don't want to do.

This does not help when you have to pay multiple bills for 1 vendor. QBO used to be able to check off as many invoices I needed to pay for one vendor. My save button at the bottom is gone. When you go to the vendor the way you explain you can't tell if they bill has been paid. 

You need to fix this issue. It should not take me an hour to pau 1 vendor 

Charies_M
Moderator

I used to enter a bill, save it, and then pay it using the "pay bill" button on the top right. Now my "pay bill" button is "pay bill online", which I don't want to do.

You've reached the right support, profbookkeeper.

 

We'll check if this has something to do with the browser you use. Browsers have caches that temporarily save your browsing data. When it's full, you could experience unusual behaviors in QuickBooks like being unable to check off invoices and unresponsive buttons when paying bills. Below are some of the keyboard shortcuts that you can follow:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + P

When you're on the incognito page, try paying bills again to make sure it's working. If it does, you may want to clear the browsing history of your regular web browser. This will remove previously stored browsing data that might have caused the issue. Otherwise, you can try using other supported browsers to be thorough.

 

 

Learn more about managing bills for vendors in QBO by visiting the following articles: Enter bills and record bill payments in QuickBooks Online.

 

You may want to run the Bills and Applied Payments report to review the bill transactions entered. To do this, just go to Reports and enter  Bills and Applied Payments in the search bar.

 

Feel free to visit our QuickBooks Help Articles page if you need some reference in completing your other tasks.

 

Leave me a comment below if you have further questions. I would appreciate the opportunity to help you with your concerns.

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