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Anonymous
Not applicable

If a customer pays with ACH, do they have to enter their bank account info every month or can it be saved?

 
15 Comments 15
FritzF
Moderator

If a customer pays with ACH, do they have to enter their bank account info every month or can it be saved?

Welcome and thanks for reaching out to us in the Community, @Anonymous.

 

That's a great question! I can share some information about the ACH payments in QuickBooks Online (QBO).

 

At this time, QBO doesn't have the option to save your customer's bank info when they pay you via ACH bank transfers. However, when setting up ACH as payment method from a customer, you'll have the option to save their bank information for future use instead. This will prevent them from entering it every time they pay you via ACH.

 

Please note that you must sign up for QuickBooks Payments first to enable ACH bank transfer.

 

Here's how to set it up:

 

1. Go to the Plus icon at the top and pick Sales Receipt or Receive Payment.

140.PNG
2. On the Payment method section, click the drop-down, then Add new.
3. Enter ACH as a new payment method, then select Enter bank info to open the Enter bank account info window.

4. Enter the necessary information, then check the Use this account information in the future box.

5. Click the signed authorization link to open the Bank Transfer Authorization Form or select the authorization script link to open the authorization script, then have your customer fill out and sign the form or read the script.

141.PNG
6. Check the I have signed authorization box, then Save.

 

Once done, make sure to check the box beside the I have authorization and would like to process this transaction under Payment method section before sending it to your customer. Here's an additional article for future reference: Receive ACH bank transfers.

 

That should do it. Please let me know how it goes or if you have any follow-up concerns. I'm always here to answer them. Cheering you to continued success.

Anonymous
Not applicable

If a customer pays with ACH, do they have to enter their bank account info every month or can it be saved?

Thank you!

That's helpful if the customer gives me their bank account info and I add it, but what if the customer is paying using the link in the invoice that they receive from me? My customer was asking if they have to enter their bank account info every month to pay the invoice that I email to them or if it can be saved. She likes to pay directly from the invoice with an ach payment, but doesn't want to have to enter all of her bank info every month.

Cheers,

Bobby

 

Malcolm Ziman
Level 10

If a customer pays with ACH, do they have to enter their bank account info every month or can it be saved?


@FritzF wrote:

 

When setting up ACH bank transfer as payment from a customer, you'll have the option to save their bank information for future use. This will prevent them from entering it every time they pay you via ACH.

...

4. Enter the necessary information

 

 

This means that that the customer must give their bank information to asker, the payment recipient.  This is an absurd suggestion, and not what was asked.

 

"if a customer pays with ACH, do they have to enter their bank account info every month"

 

"they" means the customer, not the asker

 

 

 

 

Javajaws
Level 1

If a customer pays with ACH, do they have to enter their bank account info every month or can it be saved?

How can I enter ACH payment in QB when the customer does not provide their banking information?

Javajaws
Level 1

If a customer pays with ACH, do they have to enter their bank account info every month or can it be saved?

How do I process ACH payment thru QB when customer  does not provide banking information?

Joesem M
Moderator

If a customer pays with ACH, do they have to enter their bank account info every month or can it be saved?

Thanks for joining the thread, @Javajaws.

 

You'll have to contact your customer since QuickBooks needs his/her bank information to process ACH payments.

 

Once your customer already provided his/her bank information. You'll have the option to save it for future use. This way, you don't have to re-enter every time they pay you via ACH.

 

You can follow the steps provided by my colleague FritzF on how to set up ACH bank transfer.

 

To learn more about QuickBooks Payments, you can read through these articles. It also provides links that will you guide in navigating your QuickBooks account.

 

 

Please let me know if you have other concerns with ACH payments or questions about QuickBooks. I'll be around to help you out. Take good care and stay healthy.

GGGTripleG
Level 2

If a customer pays with ACH, do they have to enter their bank account info every month or can it be saved?

I have the same question, was this ever answered?

JenoP
QuickBooks Team

If a customer pays with ACH, do they have to enter their bank account info every month or can it be saved?

Hi there, GGGTripleG.

 

We'd want to make sure that you get the help that you need.

 

If you're referring to saving the customer's bank information, you can set up a recurring sales receipt. This will allow you to save your client's payment details and not re-enter them in the future transactions. Please follow the steps in this article on how to set it up: Process an ACH bank transfer from a customer.

 

If you're referring to processing ACH transactions without a bank info, this option is still not available. As previously shared in the earlier responses, you'll need to reach out to your client so you can enter it in QuickBooks Online.

 

As always, you can visit the Community anytime and reach out to us if you need anything else. 

GGGTripleG
Level 2

If a customer pays with ACH, do they have to enter their bank account info every month or can it be saved?

I'm not sure why this question has been so difficult to get a straight answer on. We (including the original poster of this thread along with others who have commented) are not asking about manually entered ACH transactions. What we are asking, is when we send an invoice and include ACH as an option for clients to pay, we never see their bank info or ask for it manually. Your system provides them some kind of portal for entering that information in. So the question this thread is about, is whether or not our clients will have to re-enter their bank information, each and every time they make a payment on one of our invoices. OR if their information is saved for the next time they need to pay an invoice from us. 

 

Again, we are NOT asking about manually entering in ACH bank routing information ourselves. We are asking how YOUR portal works for our customers since we cannot see what their experience is. If this isn't answered I may have to make a mock invoice to myself and see what my own experience is like, then share it on this thread. But I'm hoping you guys can answer this fairly straight-forward question at this point. 

 

Thanks!

Greg

Maybelle_S
QuickBooks Team

If a customer pays with ACH, do they have to enter their bank account info every month or can it be saved?

Hello there, @GGGTripleG.

 

If the payment detail was entered by the client to pay your invoice, this will not save on the merchant services portal for security purposes.

 

If you wish to have them automatically charged, you need to get the bank details from your client and enter this on your merchant services account so you can charge them.

 

You can follow the steps using this article on how to process a credit card payment: Process a credit card payment in QuickBooks Online.

 

Please drop a comment below if you have further questions about processing credit card payment to your client. We're always here to help.

tahuadmin
Level 1

If a customer pays with ACH, do they have to enter their bank account info every month or can it be saved?

In this picture, is the Name field on the ACH screen the Name of the Bank or the Name of the person?

GGGTripleG
Level 2

If a customer pays with ACH, do they have to enter their bank account info every month or can it be saved?

That's a real shame. Such a poor customer experience to have to make them dig up and re-enter their bank info every single time they do a new project with us. I have already switched away from QuickBooks for credit cards, to a system that allows the option for me to charge the fees to the customer. Going to have to see if i can get a better ACH solution outside of QuickBooks too. Just saying "it's for security purposes" doesn't say much. Just means you guys haven't found a way that's beneficial to you VS better customer experience. I'm sure you're using credit card vendors, and I know you tack on your own fee on top of theirs, so there's a monetary benefit. ACH needs to be free, so my guess is that since there's no monetary incentive for QuickBooks to make it a better experience (ie: pay for partners/vendors who will secure customer information) then it's not deemed in QuickBook's best interest. Shame because the more I pull back areas of my business from QuickBooks, the less reason I have to use it. My accountant can't stand QuickBooks Online. Ya know Skype used to be king too, then Zoom came along, provided a better experience, and ate their lunch. Only a matter of time if customers and customer experience are not put first. 

 

EXAMPLE: hitting me with constant ads to join your new bank account offering. I PAY for Quickbooks, I don't want your constant upgrade ads. 

crcrcoffee
Level 2

If a customer pays with ACH, do they have to enter their bank account info every month or can it be saved?

It would be great to have a way that the CUSTOMER'S portal saves the customer's banking info for the customer to not have to re-enter every time. The way Square or Shopify saves a customer's payment method for the customer, so any time they pay a business that uses Square or Shopify, their info is there.

emericaskate0707
Level 1

If a customer pays with ACH, do they have to enter their bank account info every month or can it be saved?


@FritzF wrote:

Welcome and thanks for reaching out to us in the Community, @Anonymous.

 

That's a great question! I can share some information about the ACH payments in QuickBooks Online (QBO).

 

At this time, QBO doesn't have the option to save your customer's bank info when they pay you via ACH bank transfers. However, when setting up ACH as payment method from a customer, you'll have the option to save their bank information for future use instead. This will prevent them from entering it every time they pay you via ACH.

 

Please note that you must sign up for QuickBooks Payments first to enable ACH bank transfer.

 

Here's how to set it up:

 

1. Go to the Plus icon at the top and pick Sales Receipt or Receive Payment.

140.PNG
2. On the Payment method section, click the drop-down, then Add new.
3. Enter ACH as a new payment method, then select Enter bank info to open the Enter bank account info window.

4. Enter the necessary information, then check the Use this account information in the future box.

5. Click the signed authorization link to open the Bank Transfer Authorization Form or select the authorization script link to open the authorization script, then have your customer fill out and sign the form or read the script.

141.PNG
6. Check the I have signed authorization box, then Save.

 

Once done, make sure to check the box beside the I have authorization and would like to process this transaction under Payment method section before sending it to your customer. Here's an additional article for future reference: Receive ACH bank transfers.

 

That should do it. Please let me know how it goes or if you have any follow-up concerns. I'm always here to answer them. Cheering you to continued success.


 

Does the customers ACH payment information have to match the shipping address for the general specified address invoice?

 
Can t be different or does it have to match for accounting purposes?
 
Will the payment still process and be accepted?
TirzahC
Level 7

If a customer pays with ACH, do they have to enter their bank account info every month or can it be saved?

I can clear things out for you about the ACH concern, emericaskate0707.

 

I'd like to reiterate what FritzF answered. You'll need to enter his/her bank information to process ACH payments. Once you enter the customer's info, you have the option to save it for future use.
 
 

Additionally, you might want to sign up for QuickBooks Payments and process your invoice payments online. This way, you won't have to manually enter the payment type every time your customers pay you.

 

To learn more about QuickBooks Payments, you can read through these articles. It also provides links that will you guide in navigating your QuickBooks account.

 

 

That's it! Let me thank you for being a part of our QuickBooks family. Don't hesitate to post again or leave a comment on this thread if you have additional questions or concern. Take care always.

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