If the qb customer support chat says "open 24 hrs/7days a week" but can't answer my question because "sorry we're closed." How do I get problem resolved when Ineed help?
When you visit our website and go to the Support section, the Community is the only support that is open 24/7. Our chat support will be open from 6:00 AM to 6:00 PM Monday-Friday, and 6:00 AM to 3:00 PM Saturday.
You'll want to check our support hours here: Support hours and types. Then, click the QuickBooks Desktop drop-down arrow.
If you have any additional questions, just leave a reply on this thread and I'll get back to you the soonest. Thanks.