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dynamicdisplay
Level 1

If the qb customer support chat says "open 24 hrs/7days a week" but can't answer my question because "sorry we're closed." How do I get problem resolved when Ineed help?

 
7 Comments 7
Candice C
QuickBooks Team

If the qb customer support chat says "open 24 hrs/7days a week" but can't answer my question because "sorry we're closed." How do I get problem resolved when Ineed help?

Congrats on making your first post in the Community, @dynamicdisplay

 

Let's get you the support you need. 

 

If our chat support system isn't a way of contact that you want, then I recommend requesting a callback with us. It's a very easy process. 

 

1. Log into your QuickBooks.

2. Go to Help, then select QuickBooks Desktop Help.

3. Click Contact Us.

4. Enter a question, then press Continue.

5. Now choose Get a Callback.

 

If you have any other questions, feel free to reach back out to me. Have a wonderful day!

 

BigRedConsulting
Community Champion

If the qb customer support chat says "open 24 hrs/7days a week" but can't answer my question because "sorry we're closed." How do I get problem resolved when Ineed help?

@Candice C 

RE: Let's get you the support you need. 

 

The OP wants to chat, 7x24 - as advertised.  The question is why was chat closed when it is supposed to be open 7x24?

RenjolynC
QuickBooks Team

If the qb customer support chat says "open 24 hrs/7days a week" but can't answer my question because "sorry we're closed." How do I get problem resolved when Ineed help?

Hello, everyone.

 

When you visit our website and go to the Support section, the Community is the only support that is open 24/7. Our chat support will be open from 6:00 AM to 6:00 PM Monday-Friday, and 6:00 AM to 3:00 PM Saturday. 

 

You'll want to check our support hours here: Support hours and types. Then, click the QuickBooks Desktop drop-down arrow. 

 

If you have any additional questions, just leave a reply on this thread and I'll get back to you the soonest. Thanks.

Starzcast
Level 1

If the qb customer support chat says "open 24 hrs/7days a week" but can't answer my question because "sorry we're closed." How do I get problem resolved when Ineed help?

I posted 2 questions do I get emailed when its answered ?

 

Thanks so much

 

 

MadelynC
Moderator

If the qb customer support chat says "open 24 hrs/7days a week" but can't answer my question because "sorry we're closed." How do I get problem resolved when Ineed help?

Yes, you’re correct, @Starzcast.

 

You will receive our response once we’re done answering it. Please make sure that your notification setting is set correctly, so you’ll be notified once we’ve mentioned you.

 

Here's how you can double-check your setting:

 

  1. Go to your profile.
  2. Select Edit beside the Membership stats field.
  3. Choose Notification Settings.
  4. Under Email Notifications, select Use default (Immediately).

 

This will get you on the right track @Starzcast , please know that Community is always here if you need help.

Dj2020
Level 1

If the qb customer support chat says "open 24 hrs/7days a week" but can't answer my question because "sorry we're closed." How do I get problem resolved when Ineed help?

Need a phone number to contact quick books ASAP 

KlentB
Moderator

If the qb customer support chat says "open 24 hrs/7days a week" but can't answer my question because "sorry we're closed." How do I get problem resolved when Ineed help?

I'll make sure that you connect with us, Dj2020.

 

Due to security reasons, we're unable to directly provide phone numbers in the Community space. To contact our Customer Care Team, you can select the Help menu within your QuickBooks Desktop product. I'll show you how:

 

  1. Open QuickBooks.
  2. Go to the Help menu, then select QuickBooks Desktop Help.
  3. Enter any keyword in the search bar, then press Enter.
  4. Select Contact Us, then enter the error message in the description box.
  5. Click Let's talk and then choose Get a callback or Start messaging.

I also encourage posting your concerns or questions here. This way, the Community Team and other QuickBooks experts will be able to help you out. In addition, you can also browse a topic on our Help Articles page if need some reference in dealing with your tasks.

 

The Community is open 24/7 and always ready to assist, so please don't hesitate to visit us again if you have any other concerns or queries. Stay safe and have a great rest of the weekend.

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