The same thing happened to me. I billed my client for equipment deposits. They intern paid by ACH. QuickBooks collected that money canceled my account and told me it was a business decision to terminate my account.  They never released the money back to my client or gave it to me. They sent me an email, asking me to send them my drivers license, Social Security, card and six months of bank statements. I did all of that and they still kept my money and canceled my account with no warning and no reason. I called approximately five times Each time I called, I was stuck speaking to foreign employees who could not help me. I asked to be connected to the decision-making office or division. Each time I was told I could not go any higher than them. I was given five case numbers and no one has called me back or said anything about my money. The total amount stolen from me is $25,880. At this point, I don’t know what to do other than get an attorney and sue for damages. If anyone can help me, please let me know.   

I highly urge you to contact Better Business Bureau immediately.  I did this based on the recommendation of another user who was robbed.  I got a call from the presidents office the next day.  Still took a month to get it resolved, but it finally happened.  I wish I had the money to sue them.   Good luck and mind your blood pressure.  I spent a total of 20 hours on the phone.  Dozens of calls sometimes upwards of two hours running in circles. 

I wanted to keep this thread up to date and add our circumstance.

We opened a QB Checking Account withing the Quickbook Accounting Software, which serves as a hub for its banking partner (Green Dot).   The promise of 5% APY and backed by trust we had in Intuit Quickbooks accounting made us interested.   Ultimately, the ease of using the new QB Checking account inside our QB online accounting software made the funding of the QB Checking accounts/envelopes simple.   The hard part is getting your funds back!

I made 4 ACH transfers from our WellsFargo Bank to the New Quickbooks Checking account.   We even received the Debit Card, (was never able to activate it.).   3 Weeks later, the Account when on hold and then day later the account was closed for "Business Reasons."   

Per the thread, Intuit QB representatives give different answers on when deposited funds may be returned, and I am currently creating an Audit Trail for both funds Recovery and legal action.

I have cancelled all scheduled QB Billpay, since I believe any issues with paying a vendor, may result in the same fate.  

I am simply disgusted that you can be robbed by your Accounting Software.   No doubt, we business owners shall see this injustice and severe failure or business ethics be paid in full with damages by Intuit and its Business partners.  It may take a while, but it will happen.

I am writing to continue this thread—I see it has been two years and this is still happening—it just happened to me and it is very clear from this thread and my personal experience now that QuickBooks is intentionally stealing money from small business owners. Why would they not automatically refund the money to the consumer if they need to “close the account” on me? That is theft. Did a class action suit get filed? 

I can only imagine how challenging it must be for you, @lhs2024. I understand the importance of money to you and your business.

As much as I'd love to help you with this, we're unable to check your account here in the Community space for security reasons. To further verify the reason why your account is closed, I recommend contacting our payment support team. They have the tools to check your account and can initiate a screen-sharing session to review the issue and find a reliable resolution.

Here's how to reach them:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

For reference, check this article: Contact Payments Support

I'll also add this article to learn more about why your funds are on hold in QuickBooks Payments: Learn about funds on hold

Your patience regarding this matter is much appreciated. If you have any questions, feedback, or concerns regarding the issue of your money, please don't hesitate to come back to the Community, @lhs2024. I'm here to help you.

@Clark_B Just in response to your response--I have contacted the Quick Books payment department five times now, filing three different "escalations"--this last time the person I chatted with actually clarified that the "backend team" that these escalations are "reviewed by" does not necessarily carry any responsibility to respond to me. The people I am speaking to in the service center have no power to reverse this, and Quick Books has set it up so that we cannot actually contact anyone with the power to reverse this decision. Not only that, but instead of reversing the transactions and sending the money back to the consumer (so if it were in fact some scam, which it is not) the consumer would receive their money refunded, Quick Books "holds onto the money" to deal with any disputes they might "receive." There would be no disputes if you hadn't stolen the money in the first place. That is where I believe the fraud lies. I intend to report this to the Better Business Bureau and to flag it for any other federal agencies that I can. Quick Books needs to notify individuals before they close an account, and ACTUALLY give them the tools to prove the account in not fraudulent. Any time I clicked on any of the "resolve this" links, it took me to an error page that reads "We're sorry, we can't find the page you requested." How convenient. 

This just happened to us.  We were working with a client whose interactions with us were very shady, so we sent him his money back via a cashier's check.  Two months later, Quickbooks just removed the money from our bank account because he reversed payment.  This is total BS.  We are their client, not him.  If they had asked us, we could have provided proof that he got his money back.  This is $17000+, so not a small amount.  So far they haven't been any help at all - VERY SHADY, QUICKBOOKS!!!!!!!!

Hi there, DHillConst. Your feelings are entirely validated and understood. I can see that you feel betrayed and frustrated right now. I'm here to guide you in contacting our Payment support team.

Here in the Community space, we're unable to check your account dues due to security reasons. I recommend contacting our payment support team. They have the necessary tools to check your account to review the issue and find the best solution.

Here are the steps to contact us:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

Please check out our support hours to ensure we can address your concerns promptly.

Additionally, you can refer to this article to ask some other questions related to QuickBooks Payments: QuickBooks Payments FAQ.

Reply to this post if you still have concerns about your funds on hold. I'm always here to help you.