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Hello there, @usermfelouzis-hvacre.
QuickBooks will not delete your invoices and other transactions after a year or more.
The reason why an old invoice is missing could be that we need to customize the date of the transaction or this is a browser-related issue.
First, let's utilize the Audit log feature to see and verify if it has been deleted by someone (other user) accidentally. Here's how:
If that invoice wasn't deleted, follow the steps below.
If it's still not showing, make sure you still have an active subscription and perform the basic troubleshooting steps below.
Use an incognito window. This type of window doesn’t store any cache that causes a browser to load slowly or experiencing unusual behavior.
Here are the shortcut keys you can use depending on the browser:
If it works, go to your regular browser and clear its cache to prevent any unexpected behavior. They can also use other compatible browsers in QBO.
You can check these additional resources to learn more about managing your sales transactions:
Please let me know how it works for you. If you still need help, visit again and I'll help you more. Take care.
Hello there, @usermfelouzis-hvacre.
QuickBooks will not delete your invoices and other transactions after a year or more.
The reason why an old invoice is missing could be that we need to customize the date of the transaction or this is a browser-related issue.
First, let's utilize the Audit log feature to see and verify if it has been deleted by someone (other user) accidentally. Here's how:
If that invoice wasn't deleted, follow the steps below.
If it's still not showing, make sure you still have an active subscription and perform the basic troubleshooting steps below.
Use an incognito window. This type of window doesn’t store any cache that causes a browser to load slowly or experiencing unusual behavior.
Here are the shortcut keys you can use depending on the browser:
If it works, go to your regular browser and clear its cache to prevent any unexpected behavior. They can also use other compatible browsers in QBO.
You can check these additional resources to learn more about managing your sales transactions:
Please let me know how it works for you. If you still need help, visit again and I'll help you more. Take care.
Thanks SarahannC,
It wasn't deleted. I was able to view everything the way you showed me on computer. I mostly use my phone and couldn't find it. NOW I know what to look at periodically.
Thanks so much!
Michael
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