Thanks for joining the Community and bringing this to our attention, @joyce45, Bre1208.
To get started, may I know what specific issue you encounter in QBO, @joyce45? Are you trying to log in, and the wheel keeps spinning? Additional information will help me gather enough resources and share the right amount of information.
As an initial step to fix your login issue, I suggest opening your account using a private browser. In most cases, unexpected behavior is caused by the stored cache of the browser you're using. The private window prevents virus infections that can cause unexpected behavior when using QuickBooks.
To save you time, use either of these keyboard shortcuts:
• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
If it works fine, go back to your original browser and clear its cache to start fresh. Moreover, you can use another supported and up-to-date browser to narrow down the result.
If the issue persists, I'd suggest reaching out to our Customer Care Support team. This way, they can take a look at this issue and raise a ticket to our engineering team if necessary. To reach them, visit this link: Contact QuickBooks products and services Support. Then, click the product you're using for the steps to get in touch with them.
You can use our test-drive account to get in touch with our Live Support Team: Test drive QuickBooks Online.
I've included these articles that will help you fix some common sign in issues with QuickBooks Online:
Please don't hesitate to post again in the Community if you need any further assistance with QuickBooks Online. We're always here to help. Take good care.
