Is there a way to turn off invoice suggestions. It is really obnoxious.

Thanks for dropping by the Community, kchopson.

Yes, there’s a way to turn off invoice suggestions. On the Invoice page, click on the X or No, thanks buttons to prevent the pop-up from showing up again.

I also invite you to visit the QuickBooks Blog to learn what new updates or enhancements are being rolled out. From there, you’ll find additional resources to help easily manage your business.

Keep in touch if you need assistance while working in QuickBooks. I’ll be glad to lend a helping hand. Have a good one.

Hey there, kchopson.

We’re you able to turn off the invoice suggestions option? I’m here to make sure you can create the transaction seamlessly.

Don’t hesitate to visit the Community again if you have QuickBooks concerns. Please know I’ve got your back and ready to help you.

It still shows up every time I create an invoice.  I want the "suggestions" to NEVER show up on my invoice screen.

I want "suggestions" to NEVER show up on my invoice screen.  It is useless and in the way.

Hi there, @kchopson.

Let me step in and assist you to turn off the "suggestion" on your invoice page.

You can turn off this feature by going to the Gear icon on your invoice page, then click the drop-down and select the Smart suggestion button.

If you don't have an option to turn off the smart suggestion, you can contact our QuickBooks Support to check your account and help you with your concern.

Let me assist you on how to contact our support:

1. Go to the Help icon.
2. Click the Contact Us button.
3. Enter your concern in the field, then hit Let's talk.
4. Select either Start a chat or Get a call.
5. Fill up all the information needed.
6. Click Submit or Confirm my call.

Note: The support hours of Plus, Essentials, or Simple Start are from 6:00 AM - 6:00 PM, Monday to Friday. Then 6:00 AM - 3:00 PM on Saturday. And, if you're using the Advanced version, you can contact us any time on any day.

I've also added an article that helps you record your customer's invoice payment in QuickBooks Online.

If you have additional questions, feel free to leave a message in the comment section. I'm always around here in to help. Take care, and have a good day.

This worked, thank you!!

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@Rejeil_O wrote:

        

Hi there, @kchopson.

 

Let me step in and assist you to turn off the "suggestion" on your invoice page.

 

You can turn off this feature by going to the Gear icon on your invoice page, then click the drop-down and select the Smart suggestion button.

 

If you don't have an option to turn off the smart suggestion, you can contact our QuickBooks Support to check your account and help you with your concern.

 

Let me assist you on how to contact our support:

 

1. Go to the Help icon.
2. Click the Contact Us button.
3. Enter your concern in the field, then hit Let's talk.
4. Select either Start a chat or Get a call.
5. Fill up all the information needed.
6. Click Submit or Confirm my call.

 

Note: The support hours of Plus, Essentials, or Simple Start are from 6:00 AM - 6:00 PM, Monday to Friday. Then 6:00 AM - 3:00 PM on Saturday. And, if you're using the Advanced version, you can contact us any time on any day.

 

I've also added an article that helps you record your customer's invoice payment in QuickBooks Online.

 

If you have additional questions, feel free to leave a message in the comment section. I'm always around here in to help. Take care, and have a good day.

---

Hi Metalhd89,

I'm glad that it did the trick and was able to turn off your invoice suggestions. Anyway, if you have any other concerns with QuickBooks, just let us know.

Don't forget, we're always right here to help you. Have a nice day and stay safe.

Thank you! This wasn't possible months ago when this feature first started. It is such a terrible feature that is not "smart" at all - the suggestions it makes have absolutely nothing to do with my normal invoice activity. So glad they made a way to get rid of it. I was about to call QB and downgrade to a less expensive product that doesn't have this terrible feature.

---

@Rejeil_O wrote:

        

Hi there, @kchopson.

 

Let me step in and assist you to turn off the "suggestion" on your invoice page.

 

You can turn off this feature by going to the Gear icon on your invoice page, then click the drop-down and select the Smart suggestion button.

 

If you don't have an option to turn off the smart suggestion, you can contact our QuickBooks Support to check your account and help you with your concern.

 

Let me assist you on how to contact our support:

 

1. Go to the Help icon.
2. Click the Contact Us button.
3. Enter your concern in the field, then hit Let's talk.
4. Select either Start a chat or Get a call.
5. Fill up all the information needed.
6. Click Submit or Confirm my call.

 

Note: The support hours of Plus, Essentials, or Simple Start are from 6:00 AM - 6:00 PM, Monday to Friday. Then 6:00 AM - 3:00 PM on Saturday. And, if you're using the Advanced version, you can contact us any time on any day.

 

I've also added an article that helps you record your customer's invoice payment in QuickBooks Online.

 

If you have additional questions, feel free to leave a message in the comment section. I'm always around here in to help. Take care, and have a good day.

---

a less expensive product that doesn't have this terrible feature.