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bj4
Level 1

Is there an email address for Quickbooks customer service?

 
6 Comments
Rustler
Level 15

Is there an email address for Quickbooks customer service?

No there is not

This one guy
Level 1

Is there an email address for Quickbooks customer service?

how about if I want to submit complain - is there an email for that? is there someone trained to work with emails?

 

MariaSoledadG
QuickBooks Team

Is there an email address for Quickbooks customer service?

We've made it easier for you on how you can reach out to our Customer Service Support team if you'll want to raise any complaints, This one guy.

 

But, how we still wish to make things better by posting your questions here in the Community so we can properly address you. However, if this complaint is rather confidential, you can contact our phone support team so they can take a look at this further. They have the tools to securely pull up your account and investigate your specific concern. Here's how to reach them:

  1. Select the Help menu.
  2. In the Assistant window, enter Talk to a human.
  3. Enter your brief concern in the field.
  4. Type in/click I still need a human until you see the Get help from a human option.
  5. Choose a way to connect with our support.

You may also want to take a look at our help articles so you'll be guided in anything in QuickBooks: QuickBooks Online Help Articles.

 

Reach out to us again if you have any other concerns. Don't forget, we are always here for you to address your issues in any way. Have a great day!

This one guy
Level 1

Is there an email address for Quickbooks customer service?

How is this easier? You literally typed few paragraphs of "water under the bridge" with "steps to take" instead of just providing with an email address.  

I don't think the fact quickbooks scams people and doesn't provide any support should be confidential - people should know about it. 

Now you would ask - how is it quickbooks scams and where is the proof to both of the statements? - easy, one step at the time: 

1. I've reached out to your chat with human on the web site asking for email - they said they don't have it, when in fact i was able eventually to find it on google, ironically it is [email address removed] (not sure exactly who cares tho as I'm still waiting for reply).  Proof of screenshot of chat with your representative is attached. So there you have it - quickbooks support does not support

2. How does quickbooks scam you? Easy: 

I’ve received email with updates on March 10, about ACH transaction being deposited on next business day beginning April 12th, 2021. 
I’ve invoiced my client on April 12 and didn’t get the money next business day. When called in for customer support (1 hour and 5 minutes waiting time on hold to speak to a person btw) I was told it would be 5 full business days plus regular 2-3 business days for bank to transfer because the update didn’t “kick in just yet". Why? Why nobody told us about it?
I was also told by representative the fee would be 1% PLUS $10. Which contradicts you own email (can't attach second screenshot unfortunately) - 1% but $10 MAX. Why?
sampada
Level 1

Is there an email address for Quickbooks customer service?

We are unable to login to QB accounts. Hence we need customer care support. 

MariaSoledadG
QuickBooks Team

Is there an email address for Quickbooks customer service?

Let's make sure you'll be able to log in to your QuickBooks Online (QBO) account successfully, sampada.

 

If you still have access to the phone number or email address on file, you can get back to your account with just a few easy steps:

  1. Go to our sign in help page.
  2. Enter the phone number, email address, or user ID for your account. Or, select Try something else and answer other questions about yourself. Then select Continue.
  3. Check your phone or email for a message from Intuit or QuickBooks. Enter the code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
  4. When prompted, reset your password.

If you don't have access to the phone number or email address, you can send a request to our account protection team to recover your account. To do this, follow the steps below:

  1. Take a high-quality photo or scan of your driver's license, passport, or other government-issued ID. Or, you can use a notarized document with your name and address.
  2. Fill out the form below with your info, and upload your ID or document.
  3. Within one business day, look for an email from no_response@intuit.com with the next steps. If we approve your request, you'll receive a link to reset your password.

We'll take care of your request within one business day. Our business hours are Monday through Friday, 8:00 AM to 5:00 PM PT.

Once you're back in your account, you can change your email address to update your information. Please know that our general support team doesn't have access to update your info.

 

You can also read this article for more information: Get Help If You Can't Sign In to your QuickBooks Online account. However, if you still want to get in touch with our support team, you can reach out to them by following the steps below: 

  1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
  2. When asked by the bot, enter your concern.
  3. Select I still need a human, then proceed with Contact us or Get help from a human.
  4. Choose either Chat or Callback.

In addition, if in case you just sign up to QBO account then you'll want additional resources so you'll be guided, check out this article: Getting Started With QuickBooks Online.

 

Feel free to let us know if you have any concerns about logging in to your account. We'll be here to assist you.

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