Is there an email address for Quickbooks customer service?

No there is not

how about if I want to submit complain - is there an email for that? is there someone trained to work with emails?

We've made it easier for you on how you can reach out to our Customer Service Support team if you'll want to raise any complaints, This one guy.

But, how we still wish to make things better by posting your questions here in the Community so we can properly address you. However, if this complaint is rather confidential, you can contact our phone support team so they can take a look at this further. They have the tools to securely pull up your account and investigate your specific concern. Here's how to reach them:

1. Select the Help menu.
2. In the Assistant window, enter Talk to a human.
3. Enter your brief concern in the field.
4. Type in/click I still need a human until you see the Get help from a human option.
5. Choose a way to connect with our support.
   
   

You may also want to take a look at our help articles so you'll be guided in anything in QuickBooks: QuickBooks Online Help Articles.

Reach out to us again if you have any other concerns. Don't forget, we are always here for you to address your issues in any way. Have a great day!

How is this easier? You literally typed few paragraphs of "water under the bridge" with "steps to take" instead of just providing with an email address.  

I don't think the fact quickbooks scams people and doesn't provide any support should be confidential - people should know about it. 

Now you would ask - how is it quickbooks scams and where is the proof to both of the statements? - easy, one step at the time: 

1. I've reached out to your chat with human on the web site asking for email - they said they don't have it, when in fact i was able eventually to find it on google, ironically it is [email address removed] (not sure exactly who cares tho as I'm still waiting for reply).  Proof of screenshot of chat with your representative is attached. So there you have it - quickbooks support does not support. 

2. How does quickbooks scam you? Easy: 

We are unable to login to QB accounts. Hence we need customer care support. 

Let's make sure you'll be able to log in to your QuickBooks Online (QBO) account successfully, sampada.

If you still have access to the phone number or email address on file, you can get back to your account with just a few easy steps:

1. Go to our sign in help page.
2. Enter the phone number, email address, or user ID for your account. Or, select Try something else and answer other questions about yourself. Then select Continue.
3. Check your phone or email for a message from Intuit or QuickBooks. Enter the code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
4. When prompted, reset your password.
   
   

If you don't have access to the phone number or email address, you can send a request to our account protection team to recover your account. To do this, follow the steps below:

1. Take a high-quality photo or scan of your driver's license, passport, or other government-issued ID. Or, you can use a notarized document with your name and address.
2. Fill out the form below with your info, and upload your ID or document.
3. Within one business day, look for an email from no_response@intuit.com with the next steps. If we approve your request, you'll receive a link to reset your password.
   
   

We'll take care of your request within one business day. Our business hours are Monday through Friday, 8:00 AM to 5:00 PM PT.

Once you're back in your account, you can change your email address to update your information. Please know that our general support team doesn't have access to update your info.

You can also read this article for more information: Get Help If You Can't Sign In to your QuickBooks Online account. However, if you still want to get in touch with our support team, you can reach out to them by following the steps below: 

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter your concern.
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

In addition, if in case you just sign up to QBO account then you'll want additional resources so you'll be guided, check out this article: Getting Started With QuickBooks Online.

Feel free to let us know if you have any concerns about logging in to your account. We'll be here to assist you.

Every time I try this, it just closes the window. 

It is completely RIDICULOUS how difficult it is to get any kind of help from QB! 

I know this hasn't been easy for you, perewprojects.

I appreciate your efforts in following the processes to obtain our assistance. I'd like to use this chance to assist you.

Can you share details about your concerns? Any information can help me in providing the best solution to your problem.

Unexpected behaviors, such as runtime errors and windows closing automatically, are frequently caused by accumulated online files kept on a browser. You can perform troubleshooting steps to fix the issue. Let's begin by accessing your account in a private incognito window. Cookies and site data are not saved in this mode. The shortcut keys are as follows:

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Firefox & Microsoft Edge
• Command + Shift + N for Safari

Once you've logged in, you can contact our support team by following the steps provided by my colleague above. Close the incognito window and return to your usual browser if it works. Then, clear its cache to get rid of any undesirable internet data, As an alternative, you can use one of the supported browsers.

If the issue persists, you can use this link to connect to our support outside QuickBooks product: Contact Us.

In addition, you can also utilize our Help page. You'll find topics and discussions here that will assist you in completing your other tasks.

Please tag me in the comment below with any concerns you may have. I'll always be there to support you. Have a wonderful day.

The help ling is not currently working

I appreciate you jumping to the thread, @tzall. I'll make sure to addressed your concern for today.

I've tried opening the articles above and it works well here on my end. I suggest you try to perform some basic browser troubleshooting that will help your browser work better and faster. Cookies and caches might block you from opening the article.

You can follow the process below:
 

1. Restart your browser.
2. Log in to your account and try to open the articles in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:
   
   Google Chrome: press Ctrl + Shift + N  
   Mozilla Firefox: press Ctrl + Shift + P
   Safari: press Command + Shift + N
    
3. If it works on the private browser, you can go back to the regular browser and clear your browser's cache. From there, try to view again the articles.

I've also added this article to watch some helpful videos in getting started with QuickBooks Online.

Feel free to post a reply if you need any further assistance in navigating to QuickBooks Online. I'll be glad to assist you. Have a wonderful day!

Wow. I am having the same experience. 

Wishing you luck!

Hello there, @paperbirch.

I'll make sure you get the service you deserve and get back to business with QuickBooks Online (QBO), so you can manage your account and transactions accordingly.

Before we start, I'd like to verify if you've already tried performing the recommended troubleshooting steps (clearing cache and using supported browsers) and followed the fixes for common sign-in issues using QBO.

If you haven't performed the recommended fixes above, I encourage you to do so. If you've already executed them, but the log-in issue continues, I recommend contacting our Customer Care team. To do this, you can either utilize our test drive or start a chat with one of our support experts.

Once everything is all set, you may also want to check out one of our Help pages as your reference to guide you in managing your business growth and transactions in QBO: QuickBooks Learn and Support. It includes help articles, Community discussions with other users, and video tutorials, to name a few.

Keep me posted if you have other access and account management concerns in QBO. You can drop a comment below, and I'll gladly help. Take care, and I wish you continued success, @paperbirch.

I know how you would want to get back to working and change the month-end closing date on the Account and Settings page, @gp-110. I'd also like to appreciate you for performing the recommended basic troubleshooting steps to resolve this.

As per checking here, we've been receiving similar reports about the Account and Settings page being unresponsive in QuickBooks Online (QBO). Currently, our engineers are putting in efforts to resolve this issue and provide a permanent fix.

While this investigation is still ongoing, I'd recommend contacting our Customer Care Support Team, if you haven't. This way, you'll be added to the list of affected users and receive email notifications once an update regarding this issue will be available.

Here's how:

1. Go to the Help icon and select Contact us in the Search tab.
2. From the What can we help you with field, enter your question.
3. Click on Continue.
4. Choose either Appointment, Callback, or Chat.

Additionally, I'm including this article that'll help you experience the optimal QuickBooks Online performance: System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed.

Fill me in if you have more queries about accessing the Account and Settings page in QBO. I'd be glad to assist you further. Keep safe.

Quennie C.

Thank you for your response.

In addition to all the other things we have tried (e.g, multiple browsers as well as Incognito, clearing cache, etc.) we have contacted Customer Care Support Team, but they too were not able to do anything to resolve the current situation of not being able to change the month-end close date.

It sounds as though this problem is not new to QB so I am not sure why the programmers have still not been able to come up with a solution, or at least a work around, for this issue.

When do you realistically think they will have a solution, or as I say at least a work around, to this problem so that customers will be able to change the month-end close date?

Try this one. 

[email address removed] <[email address removed]>

@MAINADMIN   Intuit/ QB doesn't let you post email addresses or phone numbers.  

We have had an issue with Quickbooks for 3 months now.  You may be waiting a long time for help.  They have done an awful job with support for us.  Just sent an email saying it was fixed, and it is not.  I imagine we will wait another 3 months.  Yet they still take our payment every month.

@westerlypaints 

What issue?

Right?! This service is rediculous. I've been trying to speak to someone for 3 weeks now. No one is returning my calls or emails. It's unbelievable. I don't understand how they think they've made this easier for us and why it's so hard to get a reply back.

I agree. It's an absolute joke. I'm going to be transferring to another company. 

I'm going to be transferring to another company.

You should do that immediately. Purchase a 3rd party conversion service if required.

Hello,

I need to speak with someone immediately. You 'chat with us option' just provides a case number and nothing else. nobody ever joins the conversation. please have someone contact me. ridiculous.

Anyone else, is there another book keeping option online so I can get rid of this useless product?

Hello there, meganriekki. I'm here to lend a hand.

May I know what you're trying to accomplish in QuickBooks Online? You can post your concerns or issues here so the Community and I can address your problem.

If you need to speak with one of our support, I recommend contacting us again so that one of our technical support will review your account and case and provide details. 

I also recommend visiting our QuickBooks Help page for tips and resources to help you when performing other tasks on your account. 

I'm looking forward to your reply. Take care!