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drtsen2016
Level 1

It Samsung Galaxy S21 Ultra refocus to blurry on (Capture) receipt a known bug to the QB online app?

 
Solved
Best answer April 05, 2021

Best Answers
MadelynC
Moderator

It Samsung Galaxy S21 Ultra refocus to blurry on (Capture) receipt a known bug to the QB online app?

I’m glad to assist you today, @drtsen2016.


At the moment, there’s no reported issue about capture receipts in the QuickBooks Online app. I can provide instructions here that can help resolve your concern.


If you've already tried refreshing your data, I recommend uninstalling and then reinstall the app. Doing this updates the version automatically and improves the feature efficiently.


Otherwise, reach out to our Technical Support team for further assistance in case the issue persists. They can investigate it properly with the help of their tools. Let me show you how:

 

  1. Select the Help menu.
  2. In the Assistant window, enter Talk to a human.
  3. Enter your brief concern in the field.
  4. Type in/click I still need a human until you see the Get help from a human option.
  5. Choose a way to connect with our support.


I’ve added these references to manage receipts in QuickBooks. This provides ways to keep your records, especially the essentials for filing your taxes.

 


If you need assistance with anything else, mention me in the comment section. I'll be ready to pop in and help. Have a nice day!

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13 Comments 13
MadelynC
Moderator

It Samsung Galaxy S21 Ultra refocus to blurry on (Capture) receipt a known bug to the QB online app?

I’m glad to assist you today, @drtsen2016.


At the moment, there’s no reported issue about capture receipts in the QuickBooks Online app. I can provide instructions here that can help resolve your concern.


If you've already tried refreshing your data, I recommend uninstalling and then reinstall the app. Doing this updates the version automatically and improves the feature efficiently.


Otherwise, reach out to our Technical Support team for further assistance in case the issue persists. They can investigate it properly with the help of their tools. Let me show you how:

 

  1. Select the Help menu.
  2. In the Assistant window, enter Talk to a human.
  3. Enter your brief concern in the field.
  4. Type in/click I still need a human until you see the Get help from a human option.
  5. Choose a way to connect with our support.


I’ve added these references to manage receipts in QuickBooks. This provides ways to keep your records, especially the essentials for filing your taxes.

 


If you need assistance with anything else, mention me in the comment section. I'll be ready to pop in and help. Have a nice day!

drtsen2016
Level 1

It Samsung Galaxy S21 Ultra refocus to blurry on (Capture) receipt a known bug to the QB online app?

@MadelynC thanks for your reply. I don't think there are many things that can be troublrshooted. I made a video and uploaded it to YouTube to demonstrate the problem. Are you able to submit it as a bug for me please?  Again, it affects Samsung Galaxy S21 Ultra 

 

https://youtu.be/2LJjKP9VzKA

MariaSoledadG
QuickBooks Team

It Samsung Galaxy S21 Ultra refocus to blurry on (Capture) receipt a known bug to the QB online app?

It's top of our priority to resolve the capture receipt issue when using the QuickBooks Online app, drtsen2016.

 

If you want to submit this as a bug, you'll have to reach out to our Technical Support Team. They have the tools to pull up your account in a secure environment, In addition, they'll be able to investigate this further and, may require you some steps that you need to perform before they'll eventually consider this as a bug. To contact our support team, you can follow the steps provided by @MadelynC.

 

For your reference, you can check out the FAQ by going to the Menu icon for the QuickBooks Online (QBO) Mobile App. We also have some helpful articles that you can browse in case you need additional information about QBO.

 

Keep me posted if you have any additional questions about the QBO app. Remember, I'm only a few clicks away if you need help. Stay safe!

Swelitere
Level 1

It Samsung Galaxy S21 Ultra refocus to blurry on (Capture) receipt a known bug to the QB online app?

I am having the exact same issue. Receipt is completely focused then at least minute before snap it is out of focus when using the app. Software is completely useless at this point.

 

MaryLandT
Moderator

It Samsung Galaxy S21 Ultra refocus to blurry on (Capture) receipt a known bug to the QB online app?

I've got you covered, Swelitere.

 

This isn't the kind of service I want you to experience. Let me make it up to you by making sure you're able to upload receipts in QuickBooks Online. 

 

While there isn't a report about this issue, you can capture a receipt of QuickBooks. Use the camera on your phone and email the receipts.

 

Before doing so, you need to customize an email address so you can forward the receipt. Let me show you how:

  1. Log in to your QuickBooks account using a web browser.
  2. Go to the Banking menu or Transactions menu.
  3. Select the Receipts tab.
  4. Select Customize email.
  5. Create a customized email address. It will have @qbodocs.com at the end.
  6. When you're ready, select Customize email and then ConfirmNote: Once you claim an email address, you can't change it.
  7. On the last screen, select the users who are allowed to forward emails to your new email address.

After that, here's how to forward images of receipts:

  1. Take a picture of your bill or receipt on your mobile device. The photo must be a pdf, jpeg, jpg, gif, or png.
  2. Make sure each image or file contains only one receipt.
  3. Email the image to your custom email address @qbodocs.com. It may take a few minutes to send.

We'll extract the information and create a transaction on your Banking page. 

 

Once your receipts are in QuickBooks, you can start to review and categorize them into the correct accounts.

 

Going back to the capture receipts within QuickBooks, you can update the app on your device. If the same issue persists, I recommend contacting our QuickBooks Online Team. They can create a case and investigate this issue.

 

Stay in touch with me if there's anything else I can help you with QuickBooks. I'll be around to provide the information you need.

montessoriworks
Level 1

It Samsung Galaxy S21 Ultra refocus to blurry on (Capture) receipt a known bug to the QB online app?

Got same issue over 2 months, tried to connect with technical support, nothing works. Works perfectly with other devices except s21 ultra. Please fix this issue asap

GlinetteC
Moderator

It Samsung Galaxy S21 Ultra refocus to blurry on (Capture) receipt a known bug to the QB online app?

I understand that you've been through a lot with dealing with this issue, montessoriworks.

 

I'm here to assure you can reach out to our Technical Support Team. They have an advanced tool to investigate the root cause of the problem and can create a case if necessary. 

 

Here's how:

 

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click on Search for something else and enter your concerns in the Tell us more about your questions.
  4. Tap Search.
  5. Click on Start a message.

Please take note of our business hours to ensure we can attend to your needs.

 

Don't hesitate to get back to this thread if you have any other concerns. I'll be sure to help.

Swelitere
Level 1

It Samsung Galaxy S21 Ultra refocus to blurry on (Capture) receipt a known bug to the QB online app?

I have messaged several times regarding this issue. The receipt capture is the primary reason I signed up with Quickbooks. If I don't get a satisfactory solution asap I will be cancelling my subscription. 

domwar
Level 1

It Samsung Galaxy S21 Ultra refocus to blurry on (Capture) receipt a known bug to the QB online app?

I'm having exactly the same problem. 

domwar
Level 1

It Samsung Galaxy S21 Ultra refocus to blurry on (Capture) receipt a known bug to the QB online app?

So the product that we pay for is not working correctly, the company has been notified of the issue, yet the customer has to waste even more time jumping through hoops to get the already reported issue to specific departments??

No wonder there's a problem if one department within qb can't communicate with another. 

sullyss
Level 1

It Samsung Galaxy S21 Ultra refocus to blurry on (Capture) receipt a known bug to the QB online app?

I'm having the same issue as well.  Galaxy S21 Ultra. 

DebSheenD
QuickBooks Team

It Samsung Galaxy S21 Ultra refocus to blurry on (Capture) receipt a known bug to the QB online app?

Hello, sullyss.

I appreciate your time in sharing your concern here in the Community.

I understand that you need help in capturing a receipt. However, the steps provided to my peer are not working. I recommend contacting the customer support team to further investigate the issue that you encounter.

Here's how to contact our support:

  1. Sign in to your QuickBooks Online account.
  2.  Click Help (?).
  3.  Select either tab to get started.
     - Assistant: Get quick, personalized answers. you can still Talk to a human.
     -  Search: Search the QuickBooks Online knowledge base directly, or select Contact Us.
                 Start a chat with a support expert.
                 Get a callback from the next available expert.

For future reference, you can check this link on how to review and categorize them into the correct accounts.

Let me know if you have additional questions about managing your account. I'm always here to help.

 

Pigeonfallsrn
Level 1

It Samsung Galaxy S21 Ultra refocus to blurry on (Capture) receipt a known bug to the QB online app?

Same issue for me! 

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