It Samsung Galaxy S21 Ultra refocus to blurry on (Capture) receipt a known bug to the QB online app?

@MadelynC thanks for your reply. I don't think there are many things that can be troublrshooted. I made a video and uploaded it to YouTube to demonstrate the problem. Are you able to submit it as a bug for me please?  Again, it affects Samsung Galaxy S21 Ultra 

https://youtu.be/2LJjKP9VzKA

It's top of our priority to resolve the capture receipt issue when using the QuickBooks Online app, drtsen2016.

If you want to submit this as a bug, you'll have to reach out to our Technical Support Team. They have the tools to pull up your account in a secure environment, In addition, they'll be able to investigate this further and, may require you some steps that you need to perform before they'll eventually consider this as a bug. To contact our support team, you can follow the steps provided by @MadelynC.

For your reference, you can check out the FAQ by going to the Menu icon for the QuickBooks Online (QBO) Mobile App. We also have some helpful articles that you can browse in case you need additional information about QBO.

Keep me posted if you have any additional questions about the QBO app. Remember, I'm only a few clicks away if you need help. Stay safe!

I am having the exact same issue. Receipt is completely focused then at least minute before snap it is out of focus when using the app. Software is completely useless at this point.

I've got you covered, Swelitere.

This isn't the kind of service I want you to experience. Let me make it up to you by making sure you're able to upload receipts in QuickBooks Online. 

While there isn't a report about this issue, you can capture a receipt of QuickBooks. Use the camera on your phone and email the receipts.

Before doing so, you need to customize an email address so you can forward the receipt. Let me show you how:

1. Log in to your QuickBooks account using a web browser.
2. Go to the Banking menu or Transactions menu.
3. Select the Receipts tab.
4. Select Customize email.
5. Create a customized email address. It will have @qbodocs.com at the end.
6. When you're ready, select Customize email and then Confirm. Note: Once you claim an email address, you can't change it.
7. On the last screen, select the users who are allowed to forward emails to your new email address.
   
   

After that, here's how to forward images of receipts:

1. Take a picture of your bill or receipt on your mobile device. The photo must be a pdf, jpeg, jpg, gif, or png.
2. Make sure each image or file contains only one receipt.
3. Email the image to your custom email address @qbodocs.com. It may take a few minutes to send.
   
   

We'll extract the information and create a transaction on your Banking page. 

Once your receipts are in QuickBooks, you can start to review and categorize them into the correct accounts.

Going back to the capture receipts within QuickBooks, you can update the app on your device. If the same issue persists, I recommend contacting our QuickBooks Online Team. They can create a case and investigate this issue.

Stay in touch with me if there's anything else I can help you with QuickBooks. I'll be around to provide the information you need.

Got same issue over 2 months, tried to connect with technical support, nothing works. Works perfectly with other devices except s21 ultra. Please fix this issue asap

I understand that you've been through a lot with dealing with this issue, montessoriworks.

I'm here to assure you can reach out to our Technical Support Team. They have an advanced tool to investigate the root cause of the problem and can create a case if necessary. 

Here's how:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Online.
3. Click on Search for something else and enter your concerns in the Tell us more about your questions.
4. Tap Search.
5. Click on Start a message.

Please take note of our business hours to ensure we can attend to your needs.

Don't hesitate to get back to this thread if you have any other concerns. I'll be sure to help.

I have messaged several times regarding this issue. The receipt capture is the primary reason I signed up with Quickbooks. If I don't get a satisfactory solution asap I will be cancelling my subscription. 

I'm having exactly the same problem. 

So the product that we pay for is not working correctly, the company has been notified of the issue, yet the customer has to waste even more time jumping through hoops to get the already reported issue to specific departments??

No wonder there's a problem if one department within qb can't communicate with another. 

I'm having the same issue as well.  Galaxy S21 Ultra. 

Hello, sullyss.

I appreciate your time in sharing your concern here in the Community.

I understand that you need help in capturing a receipt. However, the steps provided to my peer are not working. I recommend contacting the customer support team to further investigate the issue that you encounter.

Here's how to contact our support:

1. Sign in to your QuickBooks Online account.
2.  Click Help (?).
3.  Select either tab to get started.
    - Assistant: Get quick, personalized answers. you can still Talk to a human.
    -  Search: Search the QuickBooks Online knowledge base directly, or select Contact Us.
                Start a chat with a support expert.
                Get a callback from the next available expert.

For future reference, you can check this link on how to review and categorize them into the correct accounts.

Let me know if you have additional questions about managing your account. I'm always here to help.

Same issue for me!