Lately when trying to remove a line in a journal entry, the system is removing the top line instead of the line highlighted. Has anyone had the same problem?

Yes!  I have the same problem!  So annoying.  Did you find anything that worked?

I am experiencing the same issue. When I delete a line in a journal entry, the wrong line gets deleted.

Thank you for joining the thread, @katlioness.

 
Allow me to give you some tips to resolve this issue on your end.
 

As of the moment, we don’t have an open investigation yet concerning your issue. However, I suggest you perform basic troubleshooting to help the browser work impeccably.
 

Try following the steps below:

1. Restart your browser.
2. Clear your browser's cache.
3. Add Intuit as a trusted site.
4. Press Ctrl+J for any browser.

 
If the issue persists, I suggest you contact the support team, to assist you thoroughly with your concern.

Furthermore, learn more about journal entries in QuickBooks Online:

• Make adjusting journal entries in QuickBooks Online Accountant.
• Mixing currencies in journal entries.

 
Please don’t hesitate to drop a comment here in Community, we’re always here to help. I hope to hear from you soon.

I have experienced the same issue for the past few weeks. In my case, it seems to be a random selection of which line to delete, and more often than not, it is not the line I selected. The work-around I am using is to "Save" (but not close) the entry, then delete the line and "Save and Close". Usually it will delete the selected line, but if it doesn't, I can just revert and try again, rather than try to figure out which line was erroneously deleted.

I hope an investigation is open soon, as this is beyond ridiculous.

I am having the same issue!  Thank you.

Hi there, @jill1959.

I want to make sure your issue with removing a line in a journal entry gets fixed.

The issue is usually caused by your browser's data. Thus, refreshing your browser and clearing its cache can help isolate this issue. For detailed instructions, you can follow the steps shared by my colleagues above. 

If you get the same result, I recommend contacting our QuickBooks Support Team. This way, they can further look into this matter and provide additional troubleshooting steps to get this resolved. To reach them, you can follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
4. Select Contact Us.

You might want to review all your created journal entries in QuickBooks Online. You can run the Journal report by going to the Reports menu and selecting it from the For my accountant section.

The Community forum is always open to help you again if you need further assistance managing your journal entries. Wishing you continued success, @jill1959.

yes this has been happening for over a month....writing a check, PO, invoice, Vendor bill, etc....all deleting top line

Let's get the Journal Entry (JE) top-line issue fix in QuickBooks, rvnanny.

I can give you a workaround to fix your JE lines concern in QuickBooks Online. This way, you can save the transactions seamlessly. 

We're currently investigating the JE top-line issue that you've encountered. Our engineers are already working toward correcting the problem as soon as possible. Along with that, I'd suggest reaching our QuickBooks support to add you to the list of affected users. Rest assured that once the fixed, QuickBooks will notify you by email. 

To contact our support, please follow the steps provided by Mark above. Ensure to call them within business hours for a swift response. 

As a workaround, I'd recommend saving the JE and other forms before deleting the line items no longer needed. Then, re-open the template and click off the line items. Check that there are no active edit boxes before clicking on the trashcan. This way, it will only delete the row for which you clicked on the trashcan.

Further, check out these articles below on how to reverse and import JE in QuickBooks: 

• Reverse or delete a journal entry in QuickBooks
• Journal entries report in QuickBooks Online

Stop by again if you have any other questions or concerns about JE on QuickBooks. I'm always there to help. Take care of yourself, rvnanny.

does not fix it for me.

I understand the importance of seamlessly running your business, @jdr89.

I appreciate you for going through the troubleshooting steps shared by my colleagues above. 

I want to make sure you get the help available so this gets taken care of right away. I recommend contacting our support team. This way, they can add you to the list of affected users and notify you via email once this gets resolved. Rest assured our engineering team is working around the clock to fix this issue as soon as possible. 

You can refer to the steps shared by my colleague Mark_R above on how to contact them. Please ensure to check their support hours to know when agents are available. 

In the meantime, you can follow the workaround provided by my colleague MichelleBh above to get around the issue. 

Once everything is set, you might want to check out this link that can guide you on how to match your accounts efficiently: Reconcile an account in QuickBooks Online.

Please bear with us as we're working to fix this. If you have any additional concerns about your QuickBooks account, you can always add them in your reply. I'll be around to back you up. Keep safe!

I am having the same problem and so are my clients. This is very frustrating and needs to be fixed ASAP. 

The save as you go method seems to work but I use recurring journal entries a lot and it's ridiculous to have to save and refresh every time I want to delete a line.

Thanks for joining this thread, @MarcieB. I want to ensure this will be taken care of.

Currently, the investigation for deleting a line in the Journal Entry transaction is still ongoing. Rest assured that our product engineers are bound to fix this issue as soon as possible. In the meantime, you can perform the workaround stated by @ybales.

Then, I'd recommend reaching out to our Customer Care team to link your account under the list of the affected users. This way, you'll be able to receive updates about the issue. To contact them, you can follow the steps outlined by my colleague, Mark_R.

In case you want to have a handy copy of the journal entries you've entered, you can easily run and print a journal entry report in QuickBooks Online. 

Feel free to add your comment below if you have any other QuickBooks questions. I got your back and willing to help you in any way I can. Have a great day ahead.

I am having the same issue as well.  :(