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debbieheisler
Level 1

Lately when trying to remove a line in a journal entry, the system is removing the top line instead of the line highlighted. Has anyone had the same problem?

 
Solved
Best answer February 24, 2021

Best Answers
ReyJohn_D
Moderator

Lately when trying to remove a line in a journal entry, the system is removing the top line instead of the line highlighted. Has anyone had the same problem?

Let's get your journal entries working seamlessly, @debbieheisler.

 

So far, we haven't received similar issues about QuickBooks removing the incorrect journal entry line. You can perform a few troubleshooting steps to fix this.

 

To start, you can refresh your browser. To do this, click the Reload icon beside the QuickBooks URL or press CTRL F5 on your keyboard. Another option is to delete and recreate your journal entries to refresh their setup.

 

If the same thing happens, you can use a private browser or incognito instead. This mode doesn't memorize outdated cache that can cause unexpected QuickBooks Online (QBO) responses.

 

The following are the shortcut keys you can use to access one:

 

  • Ctrl+ Shift + N for Google Chrome q6.PNG .
  • Ctrl+ Shift + N for Mozilla Firefox q7.PNG and Microsoft Edge q8.PNG .
  • Command + Shift + N for Safari q9.PNG .

 

Once done, sign in to QBO as an Admin. Then, open your journal entries and delete the desired lines on them. 

 

If you get the desired result, you can go back to your regular browser and clear its cache. This way, the system can start a clean slate again. If private browsing won't work, you can use another supported web engine instead.

 

Also, you'll want to run the Journal report to know the debits and credits of your transactions. Navigate through the Reports menu, and then select it from the For my accountant section.

 

I'm still around to help you manage your journal entries in QuickBooks. Feel free to add a reply below if you have other questions about this. I'd be here to address them for you.

View solution in original post

5 Comments 5
ReyJohn_D
Moderator

Lately when trying to remove a line in a journal entry, the system is removing the top line instead of the line highlighted. Has anyone had the same problem?

Let's get your journal entries working seamlessly, @debbieheisler.

 

So far, we haven't received similar issues about QuickBooks removing the incorrect journal entry line. You can perform a few troubleshooting steps to fix this.

 

To start, you can refresh your browser. To do this, click the Reload icon beside the QuickBooks URL or press CTRL F5 on your keyboard. Another option is to delete and recreate your journal entries to refresh their setup.

 

If the same thing happens, you can use a private browser or incognito instead. This mode doesn't memorize outdated cache that can cause unexpected QuickBooks Online (QBO) responses.

 

The following are the shortcut keys you can use to access one:

 

  • Ctrl+ Shift + N for Google Chrome q6.PNG .
  • Ctrl+ Shift + N for Mozilla Firefox q7.PNG and Microsoft Edge q8.PNG .
  • Command + Shift + N for Safari q9.PNG .

 

Once done, sign in to QBO as an Admin. Then, open your journal entries and delete the desired lines on them. 

 

If you get the desired result, you can go back to your regular browser and clear its cache. This way, the system can start a clean slate again. If private browsing won't work, you can use another supported web engine instead.

 

Also, you'll want to run the Journal report to know the debits and credits of your transactions. Navigate through the Reports menu, and then select it from the For my accountant section.

 

I'm still around to help you manage your journal entries in QuickBooks. Feel free to add a reply below if you have other questions about this. I'd be here to address them for you.

View solution in original post

eappel
Level 2

Lately when trying to remove a line in a journal entry, the system is removing the top line instead of the line highlighted. Has anyone had the same problem?

Yes!  I have the same problem!  So annoying.  Did you find anything that worked?

katlioness
Level 1

Lately when trying to remove a line in a journal entry, the system is removing the top line instead of the line highlighted. Has anyone had the same problem?

I am experiencing the same issue. When I delete a line in a journal entry, the wrong line gets deleted.

ChristineJoieR
QuickBooks Team

Lately when trying to remove a line in a journal entry, the system is removing the top line instead of the line highlighted. Has anyone had the same problem?

Thank you for joining the thread, @katlioness.


 
Allow me to give you some tips to resolve this issue on your end.
 


As of the moment, we don’t have an open investigation yet concerning your issue. However, I suggest you perform basic troubleshooting to help the browser work impeccably.
 


Try following the steps below:

  1. Restart your browser.
  2. Clear your browser's cache.
  3. Add Intuit as a trusted site.
  4. Press Ctrl+J for any browser.

 
If the issue persists, I suggest you contact the support team, to assist you thoroughly with your concern.

 


Furthermore, learn more about journal entries in QuickBooks Online:

 
Please don’t hesitate to drop a comment here in Community, we’re always here to help. I hope to hear from you soon.

ybales
Level 1

Lately when trying to remove a line in a journal entry, the system is removing the top line instead of the line highlighted. Has anyone had the same problem?

I have experienced the same issue for the past few weeks. In my case, it seems to be a random selection of which line to delete, and more often than not, it is not the line I selected. The work-around I am using is to "Save" (but not close) the entry, then delete the line and "Save and Close". Usually it will delete the selected line, but if it doesn't, I can just revert and try again, rather than try to figure out which line was erroneously deleted.

 

I hope an investigation is open soon, as this is beyond ridiculous.

 

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