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malky
Level 2

Line items not showing up on printed invoices

HI,

I have a few customers that i'm preparing invoices based on a model price. I itemize the bill but I am not adding prices to each item. just one base price.

However, When I'm printing the invoice, the invoice will only have the items that have prices to it.

Is this how quickbooks works or is it a setting i can change?

I would appreciate your insight.

Thanks in advance!

Solved
Best answer November 25, 2020

Best Answers
MaryLurleenM
Moderator

Line items not showing up on printed invoices

There's one thing you need to uncheck on your settings, malky.

 

Let me share how you can print an invoice that will include items with no prices on them. You can go to the Preferences tab and uncheck the Don't print items with zero amounts when converting to Invoice button. This will allow you to print the items that have no cost on a printed invoice.

 

Here's how:

  1. Click the Edit menu at the top, then choose Preferences.
  2. Select Sales & Customers, then choose Company Preferences.
  3. Remove the check-mark for Don't print items with zero amounts when converting to Invoice.
  4. Click OK.

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You'll want to check this article for more information on invoicing in Quickbooks: Create an invoice in QuickBooks Desktop.

 

That should do it. Please know that you can always leave a reply if you need anything else.

View solution in original post

10 Comments 10
MaryLurleenM
Moderator

Line items not showing up on printed invoices

There's one thing you need to uncheck on your settings, malky.

 

Let me share how you can print an invoice that will include items with no prices on them. You can go to the Preferences tab and uncheck the Don't print items with zero amounts when converting to Invoice button. This will allow you to print the items that have no cost on a printed invoice.

 

Here's how:

  1. Click the Edit menu at the top, then choose Preferences.
  2. Select Sales & Customers, then choose Company Preferences.
  3. Remove the check-mark for Don't print items with zero amounts when converting to Invoice.
  4. Click OK.

undefined

 

You'll want to check this article for more information on invoicing in Quickbooks: Create an invoice in QuickBooks Desktop.

 

That should do it. Please know that you can always leave a reply if you need anything else.

View solution in original post

malky
Level 2

Line items not showing up on printed invoices

Wow! That was easy!

thanks for your quick response!

QUALITY COOL
Level 1

Line items not showing up on printed invoices

I am having problem on printed invoices that it not showing company phone number, email or fax number?

Ryan_M
QuickBooks Team

Line items not showing up on printed invoices

Hi @QUALITY COOL,

 

You'll need to customize the layout of your invoices so it includes your company's phone number, fax number, as well as email address. 

 

Here's how:

 

  1. Go to the Customers menu.
  2. Select Customer Center.
  3. Move to the Transactions tab.
  4. Click Invoices.
  5. Search for the invoice you want to print, then double-click it. 

Now you're on the Invoice page. Proceed with these steps:

 

  1. Tap the Formatting tab.
  2. Hit Customize Data Layout.
  3. Press Basic Customization.
  4. Under the Company & Transaction Information section, tick Fax NumberPhone Number, and E-mail Address.
  5. Click OK, then OK again. 

Take a look at this article for additional information on customization: Use and customize form templates. It includes the steps on how you can duplicate, import, and export templates. 

 

Let me know in the comments below if you have other concerns with templates in your QuickBooks Desktop. I'll assist you as soon as I can. 

tonya_13
Level 1

Line items not showing up on printed invoices

I saw your answer to someone else question on how to print and show lines with a zero balance. I don't have the area under sales/customers to check to print with lines. I don't know why. I haves desktop pro 2020.

katherinejoyceO
QuickBooks Team

Line items not showing up on printed invoices

Thanks for joining this thread, @tonya_13. You can customize the template you use for the invoice to show lines with a zero balance or the Paid status when printing.

 

Here are the steps:

 

  1. Click the Customers tab at the top menu bar.
  2. Click Customer Center, then select the customer name.
  3. Go to the Transactions tab, then double-click to open the invoice.
  4. Go to the Formatting tab and click Customize Data Layout.
  5. Go to the Footer tab and put a checkmark on the box next to Balance Due, then click OK.

 

For more insights, I'd suggest reading through this article: Use and customize form templates.

 

Let me know if you need further help to print the invoice on this thread.

 

 

eshorvath1972
Level 1

Line items not showing up on printed invoices

I do not have that option. How do I make this work then?

eshorvath1972
Level 1

Line items not showing up on printed invoices

I do not have the option to check that. See attached.

JenoP
QuickBooks Team

Line items not showing up on printed invoices

Thanks for sharing a screenshot of your Q, eshorvath1972.

 

It looks like you're in your Preferences window. Can you tell us what steps you're referring to or followed?

 

If you're referring to the screenshot in the accepted response, the option to uncheck Don't print items with zero amounts when converting to Invoice is only available in QuickBooks Premier and Enterprise versions. 

 

You'll want to upgrade your software to either Premier or Enterprise to get the options that you need. Here's an article as a guide: Upgrade QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.

 

If you're referring to the last steps in the thread, let's exit and open the invoice to make the changes to the template. Here's how:

 

  1. Open the invoice of the customer.
  2. Go directly to the Formatting tab.
  3. Select Customize Data Layout.
  4. Proceed to the Footer tab and check the box next to Balance Due.
  5. Click OK.

 

template.PNG t2.PNG

 

Let me share this article with you for extra guidance and references: Fix Common Issues When You Use and Customize Templates.

 

You can also reply to me or submit more questions in the Community if you still need anything else. We look forward to be working with you again. 

eshorvath
Level 2

Line items not showing up on printed invoices

Thank you. I will check to see what edition we have.  I thought it was Premier.  Will double check

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