Line items not showing up on printed invoices

Wow! That was easy!

thanks for your quick response!

I am having problem on printed invoices that it not showing company phone number, email or fax number?

Hi @QUALITY COOL,

You'll need to customize the layout of your invoices so it includes your company's phone number, fax number, as well as email address. 

Here's how:

1. Go to the Customers menu.
2. Select Customer Center.
3. Move to the Transactions tab.
4. Click Invoices.
5. Search for the invoice you want to print, then double-click it. 

Now you're on the Invoice page. Proceed with these steps:

1. Tap the Formatting tab.
2. Hit Customize Data Layout.
3. Press Basic Customization.
4. Under the Company & Transaction Information section, tick Fax Number, Phone Number, and E-mail Address.
5. Click OK, then OK again. 

Take a look at this article for additional information on customization: Use and customize form templates. It includes the steps on how you can duplicate, import, and export templates. 

Let me know in the comments below if you have other concerns with templates in your QuickBooks Desktop. I'll assist you as soon as I can. 

I saw your answer to someone else question on how to print and show lines with a zero balance. I don't have the area under sales/customers to check to print with lines. I don't know why. I haves desktop pro 2020.

Thanks for joining this thread, @tonya_13. You can customize the template you use for the invoice to show lines with a zero balance or the Paid status when printing.

Here are the steps:

1. Click the Customers tab at the top menu bar.
2. Click Customer Center, then select the customer name.
3. Go to the Transactions tab, then double-click to open the invoice.
4. Go to the Formatting tab and click Customize Data Layout.
5. Go to the Footer tab and put a checkmark on the box next to Balance Due, then click OK.

For more insights, I'd suggest reading through this article: Use and customize form templates.

Let me know if you need further help to print the invoice on this thread.

I do not have that option. How do I make this work then?

I do not have the option to check that. See attached.

Thanks for sharing a screenshot of your Q, eshorvath1972.

It looks like you're in your Preferences window. Can you tell us what steps you're referring to or followed?

If you're referring to the screenshot in the accepted response, the option to uncheck Don't print items with zero amounts when converting to Invoice is only available in QuickBooks Premier and Enterprise versions. 

You'll want to upgrade your software to either Premier or Enterprise to get the options that you need. Here's an article as a guide: Upgrade QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.

If you're referring to the last steps in the thread, let's exit and open the invoice to make the changes to the template. Here's how:

1. Open the invoice of the customer.
2. Go directly to the Formatting tab.
3. Select Customize Data Layout.
4. Proceed to the Footer tab and check the box next to Balance Due.
5. Click OK.

Let me share this article with you for extra guidance and references: Fix Common Issues When You Use and Customize Templates.

You can also reply to me or submit more questions in the Community if you still need anything else. We look forward to be working with you again. 

Thank you. I will check to see what edition we have.  I thought it was Premier.  Will double check

HOW DO I LIST THE ITEMS AND QUANTITY WITHOUT THE ZEROS SHOWING UNDER THE TOTAL OF EACH ITEM.

I HAVE ATTACHED AN INVOICE AS AN EXAMPLE

Hello, LINDSAY1518. 

Let's open the invoices and go to the Customize Data Layout button and uncheck the Balance due to zero balance when you print it. 

1. Open the invoice of the customer.
2. Under the Formatting tab.
3. Press Customize Data Layout.
4. Select the Footer tab and uncheck the box next to Balance Due.
5. Tap OK. 

To know more about customization, please check this article: Use and customize form templates. 

If the same things happen, you can perform verify rebuild. The tool scan data issues within the file and self-resolves them. 

In case you need additional assistance in QuickBooks, please get back on this thread. I'm always here to help. Stay safe!

Hi

There is no preferences tab on QB Premier Plus 2022. Can you help me print the items with a zero balance if I can't use preferences?

It doesn't work for invoice. It only affected Estimates.

It's only working for Estimates. Not for invoices.

Hello @Kcdea,

Thank you for reaching out to us about the result. I can help you show the line items with zero amounts in QuickBooks Desktop.

I suggest you begin by updating QuickBooks Desktop to the latest release. Aside from improving the performance of the software, this process also fixes unusual results automatically.

Here's how:

1. Click the Help tab in the upper-right corner, then select Update QuickBooks Desktop.
2. Go to the Update Now tab.
3. Select the updates you want to include.
4. Put a checkmark on the box beside Reset Update.
5. Hit Get Updates.
6. Close and re-open QuickBooks.

Your sales forms depend on your preferences and template customizations. I recommend reviewing your settings and ensuring the changes are saved properly under Sales & Customers.

The Don't print items with zero amounts when converting to Invoice checkbox should remain unchecked (see screenshot below). This way, products and services with zero amounts will show when printing invoices.

After making sure your settings are accurate, repeat the same steps. You should be able to include the line items with zero amounts from your printing.

Also, did you know you can customize your templates to control how they look and what information to include when printing? For more information, I've attached this article about personalizing forms in QuickBooks: Use and customize form templates.

Leave a comment below if you have further concerns about printing invoices or managing line items. The Community and I will be around to help you.

Two check mark must be uncheck in edit / preference ( do not print zero) !

1)  job and estimate/ company preference

2) sale and customers / company preference

I am having the same issue 

my lines show up in my emailed invoices but not printed

Estimates they work great email and print 

I stayed on the phone with an agent for a while i tried everything he asked me to try again.

I have a similar problem and if somebody would like to help I would appreciate it I've been a long time QuickBooks user but never got into this type of an item. I am creating groups because I make one part out of three and one of the parts I need to generate a purchase order for because it's done at another location. I have the box checked unchecked I'm sorry that says  do not print on invoices but they are generating anyway. the part number itself does not show without the line items. maybe it would be easier if I told what I want to do rather than telling you what I have done?

 I want to generate a part that is a group when I print an estimate or the sales order I want to see the part number there and a price for the part number but I do not want to see the items that make up that part. I want to I want to be able to generate a purchase order for one of the items that makes up the part so let me give you an example; I purchased sandpaper in large rolls I sell the Sandpaper by the disc and the part 4 the piece of sandpaper has two components the amount of sandpaper it would take for instance six by six and a laser cutting process which would be called cut six by six. I want to just be able to show the part number and I don't want to see everything below it, is this something that QuickBooks can do.

 I have one more question as long as I'm chatting my sales orders always used to generate a drop-down when I started the part number under sku, for some reason that has stopped there's no skew goes into the SKU column but if I generate a purchase order or an invoice from the sales order that skew is there if anybody has an answer to this I would appreciate that as well thank you

I appreciate you joining the thread, jmichaels. 

I'm here to provide details of your concerns.

Creating an item group that would be partly divided and sold not as a line item but as a disk is currently unavailable. Please know that we're always looking for ways to make your experience with QuickBooks more convenient. I would appreciate it if you send your feedback directly to our product engineers. Your suggestions help us build features that benefit you and all our other users.

 Here's how:

1. Go to the Help menu on the upper right side.
2. Select Send Feedback Online and choose Product Suggestion.
3. Type your comments in the box.
4. Click Send Feedback.

The company listens to its customer base, which is why many of the program's current features were suggestions from QuickBooks users. The company also wants to hear from you, so check out its website to vote on future ideas. To access the page, visit this link: Customer Feedback for QuickBooks.

Concerning the unchecking and checking the Do not print on invoice but still generating, as well as the part number under SKU that has stopped, let's proceed with running the Verify Data and Verify Rebuild tools. These features in QuickBooks will help self-identify data issues within a company file and self-resolve them using Rebuild Data. For detailed instructions, I'd recommend checking this article: Verify and Rebuild Data in QuickBooks Desktop.

Please notify me if you have more questions when doing tasks to your account. It's my pleasure to help. Take care.