Location of Sale

Hello there, @derekgarber.

You'll want to contact our Customer Support Team to further investigate why the location of the sale is blank upon saving. They have tools such as screen-sharing that can check your QuickBooks Online account.

Here's how to reach them:

Log into your QuickBooks account.

2. Select the Help icon.

3. At the bottom, press Contact Us.

4. Type in your question, then click Let's Talk.

5. Scroll down and then choose Get a Callback.

To ensure that we address your concern on time, please check out our support hours.

I'll add this article for future reference on how to run reports. It also provides information on how to print, email and export reports in QuickBooks: Run reports.

Please know that the Community is also here to help with any questions that you may have. Take good care.

This EXACTTT same thing is happening to me! It is getting very frustrating as it is messing with the automatic sales tax and billing our customers tax based on OUR location. I called Quickbooks for help and they told me there is nothing they can do. It seemed like they had no idea what I was talking about.

@derekgarber  Did quickbooks help you fix this?

Spent an hour on the phone today with QBO and it is a known problem that they are working on.  Fix to come soon hopefully.

I talked to QBO for an hour today and did a screen share to show the problem.  They did find that it wasn't working, and put an engineer on the problem to get it fixed.  Hopefully a fix coming soon.  

Yes I did talk to them on the phone for an hour today and they are working on it.  It's a known problem apparently.

Thank you for following the thread, KMF200.

I would also recommend contact our Support to check this further. I can see that there is a report about this matter and we're waiting for an update from the relevant department.

If you have other questions, please don't hesitate to go back to this thread.

I'm having this same problem and need a solution.  We have a location in two different states, so I can't bombard customers with corrected invoices because a software we pay quite a bit for isn't working properly.  This is a critical function that needs to be fixed urgently.  

Hey there, beckyrowntx.

Let me point you in the right direction. Since the Community is a peer user forum, I'd suggest reaching out to our QuickBooks Support to have this investigated.

Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.  All account-related concerns need to be directed to our phone support for security purposes.

I'm including these articles in case you need more help with customer invoices in QuickBooks:

• How to Record Your Sales: Reports, Invoices, & More
• Record invoice payments in QuickBooks Online

Let me know if you have additional questions about QuickBooks. I'm always here to provide additional insights. You have a great day!