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dbland07666
January 7, 2022
Solved

Making a class inactive - why do some reduce usage but others do not?

  • January 7, 2022
  • 2 replies
  • 13 views

I am trying to get rid of some classes by making them inactive but for some classes QBO says, 

"Make inactive (won't reduce usage" but for others, it does reduce usage?  What's going on?  Why do some not reduce usage?

 

 

 

Best answer by MirriamM

Thank you, JasvroV.

 

I selected one of the classes that does not reduce usage and checked the audit log to see if it was imported.  It was not imported.  There is no easy way to find the record where it was created because of the extremely limited ability to filter the audit log, but it was definitely not added as part of the original conversion from the desktop version.


Hello again, @dbland07666. I appreciate you coming back and confirming.

 

Since you didn't import those classes, I recommend contacting our Customer Care Team. This way, they'll be able to check further the root cause of the issue why it won't reduce usage when making inactive

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours, so you'll know when agents are available.

 

In case you need some related articles in managing your account, visit our Community Help Articles hub.

 

If you have any other concerns, you're more than welcome to reply here with the details. I'm here to help. Take care and have a great day.

2 replies

R
ReymondOModerator
Moderator
January 7, 2022

Hi there, @dbland07666.

 

Can you share with me the type of subscription you're using in QuickBooks? Each feature offered in the program varies by subscription. 

 

If you're using QuickBooks Online Plus, making a class inactive will reduce your usage limits. You can create up to 40 classes and locations under this subscription. 

 

If you're using the Advanced version in QuickBooks, you can create as many classes as you want. Thus, making them inactive won't affect or reduce your usage. 

 

Moreover, you can check out this article to get more details: Learn about usage limits in QuickBooks Online.

 

 

If there's anything else you need, you're always welcome here in the Community to post again. We'll be always around ready to help.

D
dbland07666Author
January 7, 2022

We are on the plan with a limit of 40 classes.   Some classes do reduce usage when inactivated,  others do not.

M
MirriamMQuickBooks Team
QuickBooks Team
January 7, 2022

Hello again, @dbland07666.

 

Thanks for adding a screenshot. To make sure I’m on the same page, I just need to gather additional information. Did you import those classes that won't reduce usage when making inactive? Knowing this information helps me provide the right troubleshooting steps to get this taken care of in a timely manner.

 

For further insight on usage limits, I recommend the following article: Learn about usage limits in QuickBooks Online.

 

I'm also including an article with additional information about classes: Get started with class tracking in QuickBooks Online.

 

I appreciate you taking the time visiting us here today, and I look forward to your response.

D
dbland07666Author
January 7, 2022

We are on the 40 class plan.  Some classes do reduce usage when I inactivate but many do not.

 

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