Marking Up Two Sided Transactions... Possible?

Hi @Globalksp,

I'll handle this query for you about hiding the markup on billable expenses. 

On the Choose Billable Time and Costs window, you'll need to tick the Print selected time and costs as one invoice item box. This way, the markup amount isn't visible when you send out the invoice for it.

As for your second question, there isn't a need to hide the item itself. You can follow the same step I mentioned above, so the markup amount is invisible to your client. The system will still calculate the correct amount in this situation. 

I suggest you take a look at this article as well: Track job costs and profitability in QuickBooks Desktop for Mac. It's a step by step guide from setting up jobs to running a specific report to track job costs and profitability. 

You can direct other questions or concerns you have to the comments below. I'll take care of it as soon as I can. 

Thanks for the prompt reply, @Ryan_M .

"On the Choose Billable Time and Costs window, you'll need to tick the Print selected time and costs as one invoice item box. This way, the markup amount isn't visible when you send out the invoice for it."

This is how I have been doing it when working with expenses that get passed on (and marked up) to the client, so thanks for that confirmation that I'm doing this correctly.

"As for your second question, there isn't a need to hide the item itself. You can follow the same step I mentioned above, so the markup amount is invisible to your client. The system will still calculate the correct amount in this situation."

This is where I'm having trouble. In the Billable Time and Costs window, on the Items tab, I don't have an option to markup the item. How then do I add a markup? Please see the screenshots below for clarity. And please not that the window behavior is the same for the items tab whether or not items are present and/or checked. 

Further guidance would be appreciated! 

Thanks again.

Thank you for the screenshots you've provided here in the Community, Globalksp.  

Let's isolate this case by performing basic troubleshooting to fix the issue.  

There are some reasons why this occurs, which may cause damaged data, and we can fix this by performing the Verify data and Rebuild utility tools in QuickBooks Desktop. This way, it'll return to its default order and automatically fixes minor company record data issues. Though, you need to back up your data first before performing these steps below to save your company data if file corruption happens.    

Let me show you how:     

Verify Data: 

1. Press the File menu. 
2. Choose Utilities from the drop-down option.  
3. Select Verify Data. 
4. Tap Ok to continue. 

Note: If the verify process is successful, you are done. In case it fails due to some problem, QuickBooks will notify you to run Rebuild data. 

Rebuild Data:

1. Click the File tab at the top. 
2. Select Utilities from the drop-down option. 
3. Choose Rebuild Data. 
4. Click Ok on Rebuild has completed.    

You can refer to this article for a complete guide on the process of performing the steps: Verify and Rebuild Data in QuickBooks Desktop.  

When the verify/rebuilding data finished, we can close and reopen your file to revamp it. Or restart your computer to refresh your QuickBooks data.     

As always, you can contact our QuickBooks Support team if you need assistance with the steps. They'll be able to pull up your account in a secure environment and help you navigate using one of their tools.  

Please click the Reply button below if you have any other issues or concerns, and I'll get back to you right away. I'm always here to assist. Have a wonderful day!

Thanks for staying with me on this issue, @AileneA & @Ryan_M . 

I verified the data and nothing was corrupt and nothing needed to be rebuilt. 

However, I'm still unable to mark up Items in the Billing Time & Expense window. Everything still looks as it does in the screenshots. 

Thoughts? 

I can share additional information in resolving this, @Globalksp. 

Thank you for trying the steps that are provided by AileneA & Ryan_M since you're still unable to mark up Items in the Billing Time & Expense window. Then, I suggest reaching out to our Customer Support.

They have the additional tools which can troubleshoot the error you're having and help you resolve it. 

You can follow the steps below on how to reach them:

1. From your QuickBooks Desktop account, click the Help menu at the top.  
2. Click the QuickBooks Desktop Help menu and select QuickBooks Desktop Help.
3. Provide some information about this concern on the search box.
4. Click the Contact Us link at the bottom of the window. 
5. You'll now be provided with a few support options.  
6. Select Get a call to arrange a callback from a support agent. Or Start a chat to chat with them directly.  

Here's the contact QuickBooks Desktop support article for more information about this.

Let me know if there's anything that I can help you with your account. I'm always here to assist. Have a wonderful day!

Will do. 

Thanks.