Matching transactions

Hello, SamanthaSB. 

When you use the bank feed in QuickBooks Online, you'll be able to add or match your transactions to ensure QuickBooks Online matches what's in your real-life bank account.  

1. Go to the Banking menu, and then hit the Banking tab.
2. If QuickBooks has found a possible match for the bank transaction, QuickBooks displays an outlined green box under the Category or Match column that says 1 record found message to the matching transaction.
3. Tick the boxes next to the transaction and then Accept.
4. For multiple invoices, click the deposit transaction and then tap the Find match radio-button. This will open the Match transactions page where you can choose the transactions to match.
5. For duplicate records, mark the box next to the transaction and then choose Exclude. 

For details about matching downloaded transactions, check out these guides:

• Add and match downloaded bank transactions [Video].

• Categorize and match online bank transactions in QuickBooks Online. 

Additionally, you can set up a bank rule to automatically categorize your transactions. Please refer to this article for the steps: Set up bank rules to categorize online banking transactions in QuickBooks Online. 

Feel welcome to message me anytime if you still have questions or concerns. I'm always here to help. Take care and have a lovely day ahead.

Thank you so much for your feedback @AileneA 

The problem I am facing is when I match transactions it automatically sets the category to Undeposited funds. Is there a way to update the category after matching transactions from the bank feed? 

I appreciate your prompt reply, Samantha.

You'll be glad to know that you can update the category of your transactions after matching it from your bank feed. You can go to your account register and update the transaction from there. I'd be glad to guide you how.

Before that, I recommend working with your accountant for additional guidance. This way, we can ensure your accounts are accurate after making these changes. If you're not affiliated with one, you can visit our ProAdvisor page and we'll help you find one from there.

Once you're ready, you can proceed to these steps:

1. Sign in to your QuickBooks Online (QBO) account.
2. Go to the Banking or Transactions menu.
3. Locate the appropriate account and select the View register link under the ACTION column.
4. Look for the transaction that is manually added from your bank feed, click it and select Edit. 
5. From the Category details section, change your preferred category under the CATEGORY column.
6. Then select Save and close to save the changes.

You can also see this article for more insights about the process: Categorize and match online bank transactions in QuickBooks Online.

You might also want to check this link for guidance when you're ready to reconcile your account. This provides detailed steps in matching your bank and QuickBooks balance seamlessly: 

I'll be around if you need further assistance matching your transactions. I'm more than happy to work with you again. Keep safe!

Thank you so much for your help.

I attempted to follow those steps and when I am viewing the bank register to update the category this message shows. Once I press the edit button there is no way to update the category. I'm confused on how to move forward.

Thanks for getting back to us, @SamanthaSB.

To check this is a browser-related (cache and cookies) issue, try signing into your QuickBooks Online (QBO) using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources, causing some unusual responses.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, try to update the category of transactions again by following the steps shared by my colleague above.

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

To learn more about reviewing downloaded bank and credit card transactions in QBO, visit this article: Categorize and match online bank transactions in QuickBooks Online.

Please leave a comment below if you have any additional concerns. I want to make sure everything is taken care of for you. I'll be here to help. Have a wonderful day!

I found my issue, if the transaction is Reconciled it will not try to match, remove the "R" and it shows up for me!

Good morning, @JosephHK. 

Thanks for sharing what worked for you. It's customers like you that make having the QuickBooks Community so resourceful. 

Please feel free to reach back out any time and let us know if there's any way we can lend a hand. Take care! 

Question..............when I am matching receipts and it says there are 2 matches but they are not the correct ones, how do I match it with the correct receipt?

Hey there, @shawnpetiteinc.

Thank you for following along with the thread and sharing your concerns here in the QuickBooks Community. 

Once you upload a receipt, QuickBooks will automatically try and find a match for you. However, if QuickBooks cannot find a match, you have the option to search for the transaction. You can do this by clicking on the Review link in the Action column. 

You can follow these articles for the detailed steps on how you can manage your transactions:

• Categorize and match online bank transactions in QuickBooks Online
• Setup bank rules to categorize online banking transactions in QuickBooks Online

Please let me know if you have any additional questions or concerns. I'm always around to lend a hand. Take care! 

Just getting started. Integrated honey book to quickbooks. One of my banking transactions shows two records found to match a deposit. One for invoice , one for payment. Same client, same date , same dollar amount. Do I match the invoice or the payment when in banking review.

Thanks, 

Cindy

Thanks for reaching out, Cindy. I’d be glad to help so you can manage these transactions in QuickBooks correctly.

Yes, you’ll want to match the payment to your downloaded transaction. QuickBooks uses these customer workflows (Create an invoice > Record the invoice payment > Deposit your customer’s payments) to accurately match your entries and help organize your cash flow, sales, and profitability.

You can use this guide to categorize your transaction in the program: Categorize and match online bank transactions in QuickBooks Online. It has complete instructions to ensure you’re monthly reconciliations are balanced.

I’m adding this reference in case you’d like to use bank rules to automatically categorize transactions from your bank: Set up bank rules to categorize online banking transactions in QuickBooks Online.

Don’t hold back to drop a comment below if you have additional questions or concerns about matching transactions. I’m always here to help every step of the way. Have a good one!