I appreciate the update you've provided above, @Granzaman. This isn't the kind of experience we want you to have when migrating your data from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO). With this, I'm here to share details on the actions you need to help take care of this matter.

As mentioned, trial codes or licenses are only available for the current versions of QBDT. Since the Community is a public forum, and we'll need to collect some personal information to pull up your account to check why you're unable to upgrade your company file, I'd recommend contacting our Customer Care team. They can create a case and use the appropriate tools to help you upgrade your company file. This way, you can successfully migrate your data to QBO.

To do this, here's how:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select the Contact Us button.
3. Enter a brief description of your concern in the What can we help you with? field and click Continue.
4. Choose a way to connect (Chat or Callback). 

Also, to further guide you in some things you should do after converting your QBDT company file to QBO and help you get started. I'd recommend checking out these articles: 

• What to do after converting from QuickBooks Desktop for Windows or Mac to QuickBooks Online
• Learn about QuickBooks Online with how-to videos

Please know that I'm always around to help if you have other concerns about QBDT data migration and getting started with QBO. Take care, and I wish you continued success, @Granzaman.

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@Granzaman wrote:

Hi. No trial license for 2011. You have one?

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@Granzaman 

Yes. Contact us in private for assistance.

Thanks for your reply. Every avenue suggested by the responses have at least roadblock. Tons of wasted time and energy. So how do I reach you directly for some help? Other than that, I'm pretty much giving up on this.

@Granzaman 

Click our username and you can send a private message to us.

How do I do that was my question.

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@Fiat Lux - ASIA wrote:

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@Granzaman wrote:

Hi. No trial license for 2011. You have one?

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@Granzaman 

Yes. Contact us in private for assistance.

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I clicked your username and did not see a way to contact you at your site. Please be specific. Thanks

@Granzaman 

It seems you are not allowed to send/receive any private message at this time. Click our username and you will find our website address. Send a message in the chat service on our website later.