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mrosenberg0527
Level 1

My emailed estimates are not sending correctly. No PDF attached just some crazy list of line items with no description

 
3 Comments 3
Jen_D
Moderator

My emailed estimates are not sending correctly. No PDF attached just some crazy list of line items with no description

Thanks for sharing this estimates concern with us, @mrosenberg0527,

 

I want to make sure this is resolved immediately. Let's try to diagnose this issue by running some basic troubleshooting on your computer.

 

Have you tried sending the estimates to your personal email? Does it display the same odd lines on the PDF attachment? If not, I suggest doing that first.

 

If the same issue happens when you send it to yourself and the recipient, make sure your Adobe Reader is updated to the latest version. You need Adobe Reader 11.0 or higher to view or print QBO forms.

 

 

Other than that, you can also use a different browser or try opening the PDF file in a private window. Unexpected issues in QBO are mostly affected by the large data in the cache. This is because the regular browser will constantly accumulate history and will not remove it automatically.

 

The incognito mode will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

 

If it works, clear the cache to resolve the issue in regular browsing.

 

Please let me know the result after trying the troubleshooting steps. I want to make sure this estimate issue is resolved and I'll be right here if you need further help.

mrosenberg0527
Level 1

My emailed estimates are not sending correctly. No PDF attached just some crazy list of line items with no description

It does not matter if I use my computer or if it’s from the app on my iPad when I try to email the estimates it shows up on the computer and on the iPad like it’s going to send the PDF but then it doesn’t and this is what the email looks like.

 
 
This is how my customers are getting it and I sent them to myself and it’s the same thing. This is definitely an internal quickbooks issue
Rea_M
QuickBooks Team

My emailed estimates are not sending correctly. No PDF attached just some crazy list of line items with no description

Thanks for the additional information you've provided above, @mrosenberg0527. This way, I can guide you on the actions you need to take care of the issue.

 

There's a need to investigate the cause you're encountering PDF issues when emailing your estimates in QuickBooks Online (QBO). Since the above resolution unresolved the problem, I'd recommend contacting our Customer Care team. They can do screen sharing to further check the issue and guide you with a fix.

 

We've updated our support options in QBO. In case you want to talk to one of our representatives, you need to request a callback. You'll first have to check out our support hours to ensure we can assist you on time. Here's how:

  1. Go to the Help menu.
  2. Choose Contact Us
  3. Enter your specific concern in the What can we help you with? field. 
  4. Click Let's talk
  5. Select Get a callback. 
  6. Enter your contact details. 
  7. Click Confirm my call

 

I've attached a screenshot below for your reference.

 

Also, you're able to create attractive and professional-looking estimates in QBO. This way, you can personalize and add info that matters most to your business. You can refer to this article for the detailed steps: Customize estimates in QuickBooks Online.

 

I'm just around to help if you have other concerns about emailing estimates and other sales transactions in QBO. Take care always.

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