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dakotabartell
Level 1

My inventory bundles aren't working. When bundle transactions come in through PayPal, product/service just shows "PayPal Sales" even though the description is correct.

I've called into quickbooks at least half a dozen times, talked to my QB bookkeeper, my accountant, scowered reddit, QB forums, and other posts, I can't find anyone with my problem and everyone who I turn to looks over everything and tells me everything is setup correctly. I'm spending so much time correcting these problems, I can't run my business anymore. I'm going to lose this if I can't get this to work.
6 Comments
AileneA
QuickBooks Team

My inventory bundles aren't working. When bundle transactions come in through PayPal, product/service just shows "PayPal Sales" even though the description is correct.

I know how frustrated it's on your end when everything is not working correctly, dakotabartell. 

 

As much as I love to help you, Since this is a public forum and we're unable to view your account. This requires contacting our customer support team. This way, we'll be able to pull up your account in a secure session and look over the underlying issue.  

 

Before jumping in, I want to make sure your issue gets prioritized and addressed on time. Hence, I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBO support.  

 

Here's how to contact our support team:     

 

  1. Sign in to your QuickBooks Online company. Then click Help (?)
  2. Click Talk to a human. 
  3. Choose Talk to a human. 
  4. Press See examples.  
  5. Enter your concern. 
  6. Tap Contact us
  7. Choose either: 
  • Post a question 
  • Message an agent 
  • Get a callback 

 

Just a heads up, we have limited staffing, and we have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.   

 

To learn more about inventory bundle and it's troubleshooting, please refer to these articles: 

 

 

Please let me know how the call goes. I want to make sure everything is taking care of. Take care, and have a great day!

dakotabartell
Level 1

My inventory bundles aren't working. When bundle transactions come in through PayPal, product/service just shows "PayPal Sales" even though the description is correct.

I've called possible a dozen times now, hours upon hours of hold time and confused agents. It's no help. I was hoping another member could help me because they were having the same problem. I keep getting told by QB that they will look into it and get back to me. It's been months and nothing.

Fiat Lux - ASIA
Level 15

My inventory bundles aren't working. When bundle transactions come in through PayPal, product/service just shows "PayPal Sales" even though the description is correct.

@dakotabartell 

Explore the trial period of this connector to reconcile your data from Paypal. Is there any different?

https:// synder.grsm.io/quickbooks

 

dakotabartell
Level 1

My inventory bundles aren't working. When bundle transactions come in through PayPal, product/service just shows "PayPal Sales" even though the description is correct.

Every time I try a connector like that or Sush.io my books get way beyond fubar. I don't understand why I'm having so many issues. I basically have a degree in accounting, yet I continue to have half a dozen issues that neither my accountant, my bookkeeper, or myself can figure out solutions to, and I feel that QB really doesn't care about me or my business because they don't ever follow up to actually fix the problem when I call, despite them saying they will.

Rubielyn_J
QuickBooks Team

My inventory bundles aren't working. When bundle transactions come in through PayPal, product/service just shows "PayPal Sales" even though the description is correct.

This is not the impression we want you to have when trying to use QuickBooks, @dakotabartell.

 

When integrating app with QuickBooks, there are unexpected results that will happen. You can also check if the app is compatible with QuickBooks Online. 

 

I've also added this article that can guide you verify your inventory set up:  Set up and track your inventory in QuickBooks Online.

 

The Community is always open 24/7 if you need further assistance in managing your inventory. I'll be happy to help you. Keep safe.

dakotabartell
Level 1

My inventory bundles aren't working. When bundle transactions come in through PayPal, product/service just shows "PayPal Sales" even though the description is correct.

The app I'm trying to resolve this issue with is the PayPal app coming into my bank feed. The other things that I've been suggested are not the issues, I've gotten rid of them and got rid of everything they added in my books. The problem is that Quickbooks employees that I talk to don't know what the problem is and keep trying to shove me off to PayPal when it isn't their doing. I have verified about a dozen times with my bookkeeper, my accountant, and a large amount of people working for the quickbooks call center. I keep getting told it's setup correctly, yet it's not working correctly. The community doesn't help, I've post this issue two or three times now and either no one helps or gives me information I can use.

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