My invoices are coming back to me undeliverable. Please help

Hi clgmoldxperts1,

You will get an undeliverable indicator if you've entered an invalid email address or there is something wrong on the recipient's email server. Check the email address of your customers and try sending your invoices again.

Feel free to let me know if you need more help sending your invoices.

ALL of the invoices I have sent since 12-15-20 @ 4:00 have bounced back undeliverable to all hosts  AOL, COMCAST, GMAIL, YAHOO

Hello there, @BQ backwards sucks.

Currently, we have an ongoing investigation about undeliverable or bounced e-mail error for invoices in QuickBooks Online (QBO). I assure you that our product engineers are actively working to have a permanent fix as soon as possible.

Even though you've received an invoice undeliverable message, you can visit the Audit Log or history page to view whether the said transactions were already received and viewed by your customers. Here's how:

1. Go to the Gear icon.
2. Select Audit log.
3. Use the fields on the Filter panel to choose the appropriate User, Date, or Events options to narrow the results.
4. Click Apply.

I've attached a screenshot below that shows the last two steps.

In line with this, I'd recommend contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. You can provide the INV-52221 to our representative as your reference.

Additionally, you're able to email and print multiple invoices and other sales forms in QBO. This way, you're able to save time and effectively monitor your sales transactions. You can learn more about this through this article: Email or print multiple invoices and sales forms.

I'm just around if you have other concerns or follow-up inquiries about invoices and other sales transactions in QBO. Take care always, @BQ backwards sucks.

THIS ISSUE HAS BEEN GOING ON FOR OVER TWO MONTHS NOW. WHY HAS THIS NOT BEEN RECTIFIED. I CONTACTED SUPPORT SEVERAL TIMES THROUGH THE MONTHS. TODAY MY INVOICES ARE STILL NOT DELIVERING. THIS IS NOT ACCEPTABLE. 

This issue is still active as ALL of our invoices continue to not deliver. This has been going on for MONTHS. I called and chatted with support many times through the past few months  with no resolution! THIS IS UNACCEPTABLE. WHEN WILL THIS ISSUE BE RECTIFIED!

I am having the same issue and it's ridiculous how slow quickbooks is to get this issue fixed.

Hello, Justice Mechanical.

Our engineers are actively looking at this investigation and are working on resolving the issue as soon as possible. While do not have an ETA for resolution at the moment, I recommend contacting our Customer Care Team via chat or call. They can add your company details to the notification list. This way, you will be informed when there are updates or the issue is resolved.

Here's how:

1. Sign in to your QuickBooks Online account.
2. Go to Help located in the upper right corner.
3. In the Help window, click the Contact Us button located at the bottom.
4. Enter your question and click Let's talk.
5. Choose either Start a chat or Call us.
6. Provide the following number to expedite the process: INV-54813.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and proceed with I still need a human.
3. Click the Contact us link.
4. Select either Messaging or Callback.

To learn more about invoice statuses, you can read this article: Create invoices in QuickBooks Online.

Thank you for your patience. If you ever have follow-up questions or other concerns, please let me know in the comments below.

I am having the same issue with one client that I am in touch with all the time via email...so I know that I am using the correct address. I've tried wiping his customer info clear and adding again, I've tried using a private browser, I've tried clearing my cache.  THIS NEEDS TO BE FIXED!!!

Thanks for letting us know all the steps you've taken to resolve the problem, @dmarbach.

Currently, we have an ongoing investigation (INV-58793) about the undeliverable or bounced email error when sending invoices. Intuit is working diligently to resolve this issue. They'll communicate more details once the research is complete.

I recommend contacting our Customer Care Support team so that you can be added to the list of affected users. This way, you'll receive email updates of the investigation's status and be notified once it's been resolved. I've included the steps to contact support below. 

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

You can visit our Community Help website. This website shares helpful articles to read on different topics about QuickBooks. Just select a subject from the Topics drop-down menu.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

I have a two tickets  in and referenced INV cases as well since October of last year. No follow up!!! Just offshore reps not knowing what’s going on and giving customers the run around. Intuit outsources their tech support off shore to save money and in-turn charge us more money for ACH and monthly fees. It’s ridiculous FIX THIS ISSUE Or I’ll take my service elsewhere.

AGAIN IM POSTING

I have a two tickets  in and referenced INV cases as well since October of last year. No follow up!!! Just offshore reps not knowing what’s going on and giving customers the run around. Intuit outsources their tech support off shore to save money and in-turn charge us more money for ACH and monthly fees. It’s ridiculous FIX THIS ISSUE Or I’ll take my service elsewhere.

I have a two tickets  in and referenced INV cases as well since October of last year. No follow up!!! Just offshore reps not knowing what’s going on and giving customers the run around. Intuit outsources their tech support off shore to save money and in-turn charge us more money for ACH and monthly fees. It’s ridiculous FIX THIS ISSUE Or I’ll take my service elsewhere.

Likewise, I've been having this issue for almost a year. Called support a few times since last year. Getting the same "our engineers are aware of this issue".

This is not the kind of service we want you to experience in QuickBooks, Erik_D.

As mentioned by my peer, there’s an ongoing investigation about the undeliverable or bounced email error when sending invoices. Rest assured that our product engineers are diligently working to find a permanent fix.

A list was also created to track the number of affected users. Please give us a call so we can add to the list and get notification emails as soon as the issue is resolved.

Here's how:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

For now, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on. 

Thank you for your patience while we work for a fix. Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.

I'm getting this issue as well for specific customers. I can email the exact same (copied and pasted) email address from anywhere else, but it comes back as Undeliverable in QBO. Additionally, nowhere in QBO is the actual SMTP error code displayed, so there is absolutely nothing to provide to the customer to have them check in case it is an error on their end. We've checked their spam logs and found that there isn't even a reference to an attempt at an email from QBO, or even an email around the time I tried sending the invoice. My own email account gets CCed on the email attempt from QBO, and those go through without an issue.

If the QBO engineers don't know how to fix this, at least display the SMTP error code in the Audit Logs so that this information can be relayed, and the rest of us can actually do an investigation more thoroughly.

Good morning, @stephan_desmoulin. 

Thanks for chiming in on this thread. It's great to see a new face around here. Allow me to share some information about the email delivery issue with invoices in your QuickBooks Online account. 

I reviewed the current investigation (INV-58793) and it's still in progress at this moment. We've raised this with the engineers and we'll be in touch with an update as soon as possible. They are working hard to get this resolved for everyone. 

To ensure that you get an update about the problem, contact our Customer Support Team to be added to a list of affected users. Just follow the steps my colleague gave above or the link that was just given. Make sure they know the investigation number when you speak with them. 

Please let me know how it goes. It's my priority that you're able to get back to running your business. I'm only a post away if you need me. Have a splendid day! 

All my invoices sent this morning came back undeliverable.  All other email sent through my laptop and phone through my email server is normal. This is a quickbooks fault only. Please advise

Hi Intrinsicreef,

Let's ensure that we've entered a valid email address before sending invoices.

If its correct, you can run some steps to identify isolate if you're having browser-related issues.

 To start with, try opening QuickBooks on a private window. This is the safest place to tell if you're experiencing some browser-related issues. I've added these shortcut keys to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If you're able to edit it from there, you can go back to a regular browser and clear the cache. Cache are previously visited sites. Once these gets piled up, you'll be encountering browser issues.

 You can also use a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

I've also added this reference for more information in managing invoices: Manage invoices in QuickBooks Online.

There you have it. Let me know if you need help in preparing taxes. I've got your back!

These are the same customers I have sent invoices once a month for years. The emails addresses are correct.This morning, every invoice I sent out came back undeliverable. This is quickbooks pro 2020. This is not quickbooks online. I am not sure how I would open the program in a browser

Hi Intrinsicreef,

Let's check to see why your customer's invoice wasn't sent.

You can try sending an email to your client outside QuickBooks and see if it bounces back. If it will, you can inform them about it. If it won't you can update your QuickBooks to fix any minor issues that may have caused this behavior. Then, resend the invoice. You can also try sending the invoice to yourself.

If the invoice will still show as undeliverable, please contact our QB Desktop Support to check this further using more tools.

You can always go back to this thread if you have other questions in mind. Take care always!

We are now having this issue with our company as well. So far it only happens with emails that all go to a particular management company, but since that company covers at least four businesses it is quite a hassle to now have to PDF all of the invoices and email them with the payment link. A huge time waste. I know the email are correct as we use those emails to send the invoices through Gmail. They worked every month until they suddenly all started bouncing in November. The clients say their email shows no attempt at delivery.

I came to research what might be going on and I must say, I am absolutely disgusted to find that this has been an ongoing problem for people for over a YEAR with no resolution. If this starts happening to more clients for us, we will absolutely be taking our business elsewhere as we can't afford the extra time it takes to PDF and email every client, and I no longer have any trust that you are even working to fix this issue. There is no excuse for it taking that long.

This is not the impression we want you to experience when sending invoices to your customers, KylaC. 

I've checked the current investigation (INV-58793) and it's still in progress at this moment. Where there's an undeliverable or bounced e-mail error but customers are receiving the invoices. We've raised this with our engineers and they are working hard to get this resolved.  

In this case, we recommend reaching out to our Customer Support Team so they can add you to the list of affected users. Once there's an update on this case, they'll send you an email notification.

You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:

1. Go to the Help icon on the top right. 
2. Enter your concern in the search field.
3. Choose Talk to a human.
4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human. 
5. Press Contact us.
6. Tick Continue. 
7. Choose Message an agent or Get a callback.

Visit our Invoices and payments page for more insights about managing your invoices on your account. 

If you need to take care of other things in QuickBooks, I'm with you every step of the way. Just leave a comment below and I'll get back to you. Take care always. 

I encountered this issue today while sending out invoices.

I have my email setting to go from Outlook on Enterprise 21.0.

I've been able to email my invoices by deleting the description box in the body of the email. Leave the email body completely blank.

I hope this helps.

I was having the same issue and I just tried this and it finally worked for me.  I erased the table in the body of the email and sent it to myself and it worked! 

Thanks for posting this!!!