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Level 1

My owner's information is incorrect and needs to be changed. Phone number in that section has been disconnected and can not be called or texted.

 
6 Comments
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QuickBooks Team

My owner's information is incorrect and needs to be changed. Phone number in that section has been disconnected and can not be called or texted.

Thanks for posting to the Community, @Nick Bruno.

 

I've got the steps on how to correct the phone information that you have saved in QuickBooks Online (QBO) to be called or texted.

 

You can change it by utilizing the Gear icon and then go to Account and Settings to update your contact information in the Company settings.

 

Here's how:

  1. Go to Settings ⚙ and choose Account and Settings.
  2. Select the Company menu and go to the Contact info section.
  3. Update the Company phone number and Save it.

 

However, if you wanted to update your contact number in your Intuit account, you can follow the steps below:

  1. Sign in through accounts.intuit.com.
  2. Provide your email address and then click Sign In.
  3. Enter your Intuit password and then hit Continue.
  4. Once logged-in, select Sign in & security.
  5. Go to the Phone section and then click Change beside the phone number.
  6. Lastly, fill in your password and then Save it.

 

This way, you'll get a call and text again with your new phone number.

 

I'll add this article as your reference on how to update company information: Change your business name, contact info, or EIN in QuickBooks Online.

 

In case you need help in updating your account set up, data and security, reference these pages as your guide:

 

Feel free to place a comment if you need further assistance. I'll be around to help. Stay safe and well!

Highlighted
Level 1

My owner's information is incorrect and needs to be changed. Phone number in that section has been disconnected and can not be called or texted.

Hello,

 

My Ex business partner set up this account and put his address in the owner's information and his cell phone which has been disconnected and can not be called or texted. He also has his name on the account. I own 100% of the business and do not want any part of my business to have his name or information on it.

Highlighted
Level 1

My owner's information is incorrect and needs to be changed. Phone number in that section has been disconnected and can not be called or texted.

I'm having the same issue. The issue isn't with the Company Info, it's with the Business Owner Info under the "Payments" tab of Account & Settings. My issue is that the Business Owner's "Mobile Phone Number" is off by one digit and that number does not exist; therefore, I cannot get a call or text to that phone number. My personal Intuit Account Manager info is correct, and I have already faxed the "Address/Phone/Fax/Email Change Request Form" but that is only good for the company information, again, not the Business Owner Info. I need to update the Business Owner Info in order to update the Bank Account (which sends a confirmation call/text to a non-existent phone number). 

Highlighted
QuickBooks Team

My owner's information is incorrect and needs to be changed. Phone number in that section has been disconnected and can not be called or texted.

Hello there, @Tiffany O.

 

I'm here to ensure you're able to change the phone number information. You'll have to log in to the QuickBooks Payments account to update it. Let me show you how.

 

Here’s how:

 

  1. Sign in to your QuickBooks Payment account.
  2. Select Account, then choose Account Profile.
  3. Go to the Contact information section. Then, select Edit.
  4. Then after making changes, select Submit.

 

Get to know more about changing your QuickBooks Payments account information through this article: Change your business info for your QuickBooks Payments account.

 

Let me know if you have any follow-ups or other questions. I'm always here to help. 

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Level 1

My owner's information is incorrect and needs to be changed. Phone number in that section has been disconnected and can not be called or texted.

I can't update the phone number that way because the phone number is incorrect to receive my "Get Confirmation Code." In order for me to update my account, the only option to confirm my identity is via a phone call or text, neither of which will work because that phone number is non-existent. 

Highlighted
Moderator

My owner's information is incorrect and needs to be changed. Phone number in that section has been disconnected and can not be called or texted.

I appreciate you getting back to us about this, @Tiffany O,

 

If you want to update the verification phone number to access your QBO account, but can't access the Accounts Management page, I recommend contacting us directly. Our representatives can assist you with updating your business information to successfully get past the multi-factor authentication.

 

Here's how to contact us:

 

  1. Go to the Help menu then select Contact us.
  2. Enter the keyword Payroll and Billing in the What can we help you with? box.
  3. On the next screen, scroll down to the Choose a way to connect with us section.
  4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.

 

Please let me know how the call goes. I want to make sure you're taken care of, and this issue is resolved. I'm also here if you need anything else with QuickBooks. Have a good day!

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