Needs attention in invoices section in Dashboard

Thank you, the issue has now been resolved. It was a simple matter of clearing cookies and refreshing the screen. 

Thank you, the issue has now been resolved. It was a simple matter of refreshing the screen and clear the cookies. 

I have a Needs Attention warning on an invoice that hasn't needed attention for a month. I have cleared cookies, refreshed app data, logged out completely and back in and refreshed and followed every other item I could find on here and it still shows up the same way, no Balance due on the invoice, transaction has been taken care of. So how do I get rid of it? 

Thanks for joining the conversation and performing the troubleshooting steps suggested above to resolve the issue, miniprincess.

Since the issue persists, it'd be best to contact our Technical Support Team. They can investigate this issue and provide additional troubleshooting steps.

Here's how to reach them:

1. Go to the Help icon on the top right.
2. Hit Contact Us button at the bottom.
3. Enter a short description of your concern.
4. Click on Let's talk.
5. Choose the method on how you'd be connected to support.

Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

As always, you can get back to me if you have any additional questions. I'm here for you. Have a great day!

This is still an active issue and unfortunately the asking for a Chat has.....for months resulted in a white blank box that never prompts any fields to type anything and the last time it worked I had the box open for over 5 hours without any response. I cannot get anyone on the phone the recording gives the same advice I was given here which is useless so far. How do I reach someone that can fix this? 

Thanks for coming back to the Community, miniprincess.

This isn’t the kind of impression I want you to have when reaching out for support. Let me point you in the right direction to help remove the Needs Attention warning.

I can see that you already contacted us about the issue, but I still suggest you get in touch with our Payments Support Team. They have tools to help trace the cause of the Needs Attention message displayed on the Dashboard page.

Also, our specialists can perform in-depth troubleshooting steps in a secure space. Once the permanent solution is available, they’ll guide you on how to apply it. Check out this article to view the support hours and types: Contact Payments Services.

I’m adding a link that contains resources to help you in the future. From there, you’ll see all articles to help you manage merchant services processes.

If there’s anything else I can help you with QuickBooks, feel free to click the Reply button. I’ll be right here to assist further. Have a good one.

I have a NEEDS ATTENTION that I want to go away.  It is from a chargeback that the customer has already made good on, but the red message remains.....  PLEASE -  just get rid of it....  Please do not refer me to another article or tell me to call someone, just please post the instructions on how to get rid of it.  If you would like to email them also, that would be great.  I don't want to go to tech support - or anything else - you please do that just please just send the fix.  Also, while I have you, the extra 1% you are now taking from my bank account payments is WRONG...  I already complained about that and nothing got done.  So now every time a customer pays me, you take a vig......  seems like the mafia - oh yeah, and don't forget, I still have that message that I want you to tell me how to get rid of.....