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Level 1

Needs attention in invoices section in Dashboard

Hello, our company has been using QB for a few years but we have always been disconnected from the Bank feeds as we prefer to do it manually. Only a week ago a line came up on the main dashboard, in the invoices section - a certain amount of money - needs attention and it is in red. Below that line are the usual invoice lines - overdue and deposited. When I click on it nothing happens. Can you tell me what it may be and how to solve it? Thank you 

Solved
Best answer 12-04-2018

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QuickBooks Team

Needs attention in invoices section in Dashboard

I've checked our records and saw a reported issue, Daniela-VP.

 

Some users are getting the needs attention message on their dashboards. Our engineers are currently investigating the cause of this issue and are diligently working for a resolution. I suggest contacting QuickBooks Online Customer Care (UK) so you'll be added to the list of affected users.

 

Rest assured, the engineers are doing their best to come up with a fix. You can come back anytime if you have other concerns or questions. 

View solution in original post

5 Comments
Highlighted
QuickBooks Team

Needs attention in invoices section in Dashboard

I've checked our records and saw a reported issue, Daniela-VP.

 

Some users are getting the needs attention message on their dashboards. Our engineers are currently investigating the cause of this issue and are diligently working for a resolution. I suggest contacting QuickBooks Online Customer Care (UK) so you'll be added to the list of affected users.

 

Rest assured, the engineers are doing their best to come up with a fix. You can come back anytime if you have other concerns or questions. 

View solution in original post

Highlighted
Level 1

Needs attention in invoices section in Dashboard

Thank you, the issue has now been resolved. It was a simple matter of clearing cookies and refreshing the screen. 

Highlighted
Level 1

Needs attention in invoices section in Dashboard

Thank you, the issue has now been resolved. It was a simple matter of refreshing the screen and clear the cookies. 

Highlighted
Level 1

Needs attention in invoices section in Dashboard

I have a Needs Attention warning on an invoice that hasn't needed attention for a month. I have cleared cookies, refreshed app data, logged out completely and back in and refreshed and followed every other item I could find on here and it still shows up the same way, no Balance due on the invoice, transaction has been taken care of. So how do I get rid of it? 

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Moderator

Needs attention in invoices section in Dashboard

Thanks for joining the conversation and performing the troubleshooting steps suggested above to resolve the issue, miniprincess.

 

Since the issue persists, it'd be best to contact our Technical Support Team. They can investigate this issue and provide additional troubleshooting steps.

 

Here's how to reach them:

  1. Go to the Help icon on the top right.
  2. Hit Contact Us button at the bottom.
  3. Enter a short description of your concern.
  4. Click on Let's talk.
  5. Choose the method on how you'd be connected to support.

Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

 

As always, you can get back to me if you have any additional questions. I'm here for you. Have a great day!

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