Newly created credit memo saved as $0 after the saved button.

Glad to see you in the Community, HeidiWoW.

Let's work together and get this sorted out.

Getting an unusual behavior in your account might be caused by a corrupted file cache stored in your browser. We can perform some basic troubleshooting steps to rule this out.

To start, open your QuickBooks Online account on a private browser or incognito. This mode won't save the browsing history, cookies, site data, or information entered on forms.

Here are the keyboard shortcuts: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Next, try to create a credit memo. If no credit memo is saved as $0, let's go back to your regular browser and clear its cache. Clearing cache fixes certain problems, like loading or formatting issues on sites.

Finally, close and reopen your browser to refresh the settings.

Besides clearing out the cache, you can also try using a different supported browser.  

For more information about the credit memo, please check out this article: Create and apply credit memos or delayed credits in QuickBooks Online.

If you're still getting the same result after the steps above, I'd recommend contacting our Customer Care Team. They have more tools available that can help investigate this issue.

Here are the steps on how you can get in touch with us:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and click the Contact a human button.
3. Select Live Chat / Call me back.

You can also reach out to me here if you have any additional questions. I'll be around to answer them. Take care and stay safe.

HI, 

I understand how you were trying to troubleshoot the issue with browser.  

This issue happen with safari, google chrome, and even the Mac desktop app, can one browser's cache issue affect across all these browser? 

Thanks for getting back, @HeidiWoW.

To answer your question, it's a no since the browser cache is for a specific browser. 

If you've already tried performing some browser troubleshooting like clearing the cache, and the same thing happens, this time, I recommend contacting our QuickBooks Support Team. They have the tools to pull up your account to deep investigate the root of the problem and why the issue is appearing. 

To reach them, click the ? Help button at the top-right corner and select Contact us to talk with a live agent. Ensure to review their support hours to know when agents are available.

You may also visit this resource to know what computer and browser you need for the best QuickBooks experience: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.

If you need additional assistance while managing your QuickBooks account, let me know. I'll be around to provide further assistance. Have a nice day.