look at first and forth customer they have zero balance h...
look at first and forth customer they have zero balance hence there are payments and invoice which does not linked together.
solution Click the zero amount on total this should pull up detail information. You can either find payments or journal entry which was not applied to an invoice. Option 1 1. Open unpaid invoice by double click 2. At the bottom part of the invoice you can click apply credits
Option 2 1. Open the payments receive 2. Apply the payments to an open invoice
If this is not the case hence their is a journal entry to increase the balance for AR hence follow option 2 above
hope this help
NOte: I dont have QB platform I am just very much familiar with Qb Desktop for PC as I am SME for support for QB before, now i am support bigger platform
Option 2: I've done that as many times as I can, I appear to now be stuck at this point where no matter how many times I go back in I choose to apply credits and the same thing keeps happening over and over. It keeps applying the $75 bring the total to apply up to $225. Every time. <a href="http://i.imgur.com/j69NIzU.jpg" rel="nofollow" target="_blank">http://i.imgur.com/j69NIzU.jpg</a>
I have no idea what you mean when you say "If this is not the case hence their is a journal entry to increase the balance for AR hence follow option 2 above"
Hi base from the information you posted sad to say that n...
Hi base from the information you posted sad to say that no other record can be found. I bet you encountered what I call common user problem Please answer the following information Do you normally create back and restore file? Do you copy your file or do you normally save your data file to portable devices?
Common problem with using quickbooks in multiple devices or pc/laptop is saving it to the permanent location. File should be permanently save on the same location it could be that you recently restore a copy
If this is really not the case, lets review your Financial. Take note of the common Item you use to invoice you created from that customer. That item usually designated to an income account hence if you drill down the income account i bet you only pull out 3 transaction.
If this is true you have a bigger problem as your financial maybe incorrect.
Have you tried searching for Qbw file? I am not sure if QB MAC has the same extension name for PC Working file = .qbw Back up file = Qbb
can you perform a search ? Using Windows 7, Open My Comp...
can you perform a search ?
Using Windows 7, Open My Computer, at the upper right side of the explorer enter *.qbw Lets hope if you still have copy of other files. It weird to looks several transaction and left with just 3 transaction