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Aboo38473yw
Level 1

Phone number

I lost access to my phone number linked to my QB. I can't log in because it's asking for a security code. How can i change my phone number and fix this.

2 Comments 2
ZuzanG
QuickBooks Team

Phone number

I'll make sure you are able to update your phone number in QuickBooks Online, Aboo38473yw, so you can efficiently manage your activities. Let me outline the instructions below.

 

Since you no longer have access to your previous phone number, use the account recovery form. You need to fill out the form in order to submit your request to change your phone number. Please note that only you can make changes to your QBO account.

 

Your request will be processed within one business day during business hours, and the change will be made automatically.

 

Here's what you will need to do:

 

  1. Take a high-quality photo or scan of your driver's license, state ID, passport, or notarized document.
  2. Fill out the form below with your info, and upload your ID or document.
  3. Within one business day, look for an email from no_response@intuit.com with the next steps. If we approve your request, you'll receive a link to reset your password.
  4. Then, click the Recover my account button and a new window will open click the drop-down menu that you wanted to update.
  5. Enter the necessary information and Continue.
  6. Once done, follow the onscreen prompts.

 

For more details about what to do if you can't sign in to your Intuit Account, you can check out this article: Recover your Intuit Account if you can’t sign in.

 

Furthermore, you can use these articles to make changes to all of your Intuit products and to update your profile security settings.

 

The Community is dedicated to supporting you with any additional help you might need managing your QuickBooks credentials within the program. If you have other questions or require further assistance, please post a reply below for a prompt response.

Aboo38473yw
Level 1

Phone number

Thank you

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